PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
Help mentor team in QA best practices
Identify areas for automation and write automation scripts
IVR application and environment operations
IVR test planning and test sets
Executing and tracking functionality tests by voice and other methods
Improve test documentation and auditing practices
Requirements
Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring