WHAT YOU’LL DO

Feuji is looking to provide innovative ways to support and improve our users’ collaboration experiences both in office and remote work. The sustaining engineering chapter is tasked with serving as a critical bridge between our service and support organization, and our SaaS engineering team. This role is in the unique position of being able to impact support and operations processes, upgrades and maintenance, and automation activities within the Digital Collaboration Tribe. This role will be embedded into our team productivity squad which includes tools such as Microsoft Teams, Planner, M365 groups and tenant governance etc.

In partnership with your team members, your duties will include:

• Assisting with the design and improvement of technical solutions for several defined (and potentially undefined) use cases
• Spearheading maintenance and upgrade activities on existing Feuji solutions, identifying opportunities to automate and streamline them along the way.
• Partnering with our QA team for robust test planning and automation, as well as our Change Management team to ensure operational excellence procedures are consistently followed to reduce the risk of human error and downtime.
• Work closely with the Team productivity squad’s SaaS engineering team to support major initiatives, and to ensure solutions are supportable and complement existing services within the business.
• Identify and execute on opportunities for automation to reduce the risk of manual support and administrative activities. This will require the use of scripting languages like Powershell, at times.
• Design and execute on the testing of upgrades, and support the creation of end user and IT-facing documentation
• Serve as an escalation point for issues that are high visibility and criticality.
• Partner with ITS and keep audience informed on upcoming changes, knowledge transition to SC and L2 Ops teams.
• Support other areas of Feuji Digital Collaboration team as needed.

YOU’RE GOOD AT

• Entrepreneurial and creative thinking to develop concepts and solutions to resolve the firm’s most challenging collaboration needs
• Strong comprehensive problem-solving skills to identify and resolve issues quickly
• Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand
• Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency and empathy
• Strong analytical skills, detail-oriented, and quality-minded
• Working in an agile environment and using Jira to create, manage, and track stories
• Exceptional verbal and written communication and presentation skills

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Deep understanding of Change Management and Operational Excellence procedures and protocols
• Strong knowledge of Microsoft Teams and experience at enterprise level to drive adoption of same.
• Working knowledge of scripting tools like Powershell required knowledge of Power Automate a significant plus.
• Experience managing elements of the Microsoft 365 portal, including hands-on experience managing Teams site creation, access provisioning and maintenance, and domain federation.
• Experience within complex enterprise organizations with a multi-vendor ecosystem, showing the ability to make these disparate offerings co-exist, and being able to identify and solution for pain points and gaps
• Proven experience of solving complex support issues by delivery of simple and effective solutions
• Knowledge of messaging product “Slack” will be an added advantage.