Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. How you'll make an impact Key Responsibilities and Accountabilities * Coordinate and manage the onboarding process for new clients, ensuring a smooth transition and integration into Gallagher's systems. * Develop and maintain project plans, timelines, and deliverables for each client implementation. * Serve as the primary point of contact for clients during the implementation phase. * Facilitate regular meetings and updates with clients to discuss progress, address concerns, and ensure alignment with client expectations. * Work closely with internal teams, including sales, account management, IT, and operations, to ensure all aspects of the implementation are executed effectively. * Collaborate with external vendors and partners as needed to support client needs. * Monitor project progress and provide regular status updates to client teams and stakeholders. * Assist clients with the technical setup and configuration of systems and tools. * Troubleshoot and resolve any issues that arise during the implementation process. * Create and maintain comprehensive documentation for each client implementation, including project plans, meeting notes, and status reports. * Ensure all client requirements and specifications are accurately documented and communicated to relevant teams. * Serve as a key resource on complex and/or critical issues. * Provide training and support to clients on Gallagher's systems and processes to ensure they are fully equipped to manage their benefits programs. * Ensure a seamless transition from implementation to support teams for ongoing client management. * Identify opportunities for process improvements and efficiencies in the implementation process. * Gather client feedback and work with internal teams to enhance service delivery. * Attend weekly meetings with data vendors to discuss the status of implementations. About You Competencies, Expertise and Business Acumen * Strong understanding of data platforms and the application of health plan data within these platforms. * Ability to articulate the value of data platforms and communicate the cost, requirements, and process of implementing a data warehouse platform to internal team members. * Excellent verbal and written communication skills, responding clearly and timely to all requests from all parties. * Strong project management skills with a proven ability to manage multiple projects simultaneously. * Strong interpersonal skills and the ability to develop and maintain professional relationships with internal and external stakeholders. * Strong critical thinking, analytical, and problem-solving skills, with keen attention to detail. * Proficiency in project management and the ability to complete projects within established timelines and specifications while maintaining high levels of customer satisfaction. * Ability to work effectively in a fast-paced, dynamic environment. * Ability to work independently and not rely on other team members for direction. * Self-starter with superb research skills and a mindset of curiosity to investigate issues and potential resolutions. * Comfortable giving and receiving constructive feedback. Customer Service and Business Strategy * Build knowledge of Gallagher tools, systems, and shared resources. * Consistently follow client service workflows to ensure efficiency, timeliness, and accuracy of execution. * Willing to go the "Extra Mile" to achieve results that benefit the client, the Branch, and Gallagher. * Accountable for managing client team, payor, and data warehouse vendor relationships by serving as a strategic liaison, as needed. * Adapt quickly to a variety of circumstances and change approach when necessary. Requirements * Bachelor's degree in STEM or Business-related field, and 3+ years of health plan financial, data mining or reporting experience. * 3+ years of experience in implementation, project management, or related role. * Data Science and Analytics background preferred, but not required; * Healthcare industry experience is a plus. * Advanced Excel and data analysis skills; working knowledge of PowerBI and/or SQL is a plus; * A quick study with interest in learning new skills, tools and data platforms. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.