Description

Schedule: Monday to Friday (Exempt)

Location: Remote [Ability and willingness to travel (approximately 25%) in support of launches and expansions]

Salary: $70,000 - $90,000

Summary

Position Overview: As an Implementation Manager, you will play a pivotal role in executing Lumata's implementation processes. Your work involves leading projects, developing new protocols, and ensuring seamless onboarding experiences for our partners. You'll collaborate with teams across Lumata, including Care Management, Tech teams, Sales, and Account Management, to foster alignment and drive success.

Essential Functions

• Act as the primary support for clients during the implementation process. Responsibilities include conducting kickoff meetings, managing physician setup, overseeing documentation, billing, EMR setup, and providing ongoing communication. You will also handle go-live management and post-launch support
• Build and maintain robust relationships with partners. Influence key stakeholders to ensure successful implementation outcomes and collaborate across functions to align strategies with business objectives
• Develop scalable processes and workflows to support business growth. Identify and act on opportunities for enhanced provider engagement and strategic expansion
• Apply your analytical skills to evaluate performance metrics, identifying areas for improvement and contributing to the overall success of the implementation process
  
  

Requirements

Required Skills

• Experience working in an Ophthalmology clinic a plus
• Comfort and proficiency engaging practice leadership to ensure partnership alignment and encourage early provider adoption
• Very comfortable working cross-functionally and able to partner with and help inspire colleagues to achieve client success.
• Strategic thinker with the ability to identify opportunities to optimize the partnership as well as enhance the approach to partner onboarding
• Excellent communication, presentation and persuasive abilities.
• High attention to detail and ability to pivot across multiple projects over a short period of time
• Proficiency in using Salesforce, Google Suite, Asana, and other project management tools and technology in support of your partner launches and expansions
• Six Sigma experience a plus
• Ability and willingness to travel (approximately 25%) in support of launches and expansions
  
  

Education And Experience

• Bachelor’s degree in Business or related field
• Minimum of 5-7 years experience with implementation and project management, preferably in a healthcare or specialty clinic setting (strongly preferred)
  
  

Physical Requirements

• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet
• Must be able to communicate both verbally and in writing
  
  

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

Benefits

At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• Medical, Dental and Vision
• Paid time off
• Parental leave
• ... more additional benefits
  
  

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

• Collaboration: Stay connected through regular team meetings and open communication.
• Inclusivity: A diverse team where everyone feels welcome and valued.
• Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
• Recognition: Regular feedback, performance incentives, and growth opportunities.
  
  

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: [email protected] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

Important Notice

This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Disclaimer

This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.