The DCAS program needs an IAM/Account Management Specialist to provide Account provisioning duties as an integral part of the DCAS Team. The Account Provisioning duties include comprehensive support in the Account Provisioning field, across over 10 environments in Curam, IAM and eLearning Management (ILMS). The primary objective of the Account Provisioning Team is to carry out activities related to provisioning, deprovisioning, modifications, maintenance, and auditing of User Access Roles to DACS managed environments per the established DCAS and District guidelines. The Account Management Specialist will ensure that the access requests are fully approved and conform to the minimum requirements set by DCAS before being granted. The duties include, but are not limited to: •Handles all User Role related CSLs, including but not limited to, provisioning, deprovisioning, role modifications, role maintenance such as password and security question resets, and role auditing in Curam, IAM and ILMS. •IAM User Provisioning – Onboarding/ Off-boarding across internal and external Applications , Database, Directory, Infrastructure and other DCAS specific systems for single users request as well as bulk requests. •Troubleshooting login issues through analysis of users’ profiles and data activity logs •Maintenance of Zen Reports in ILMS for transcript auditing •Maintenance of the up to date User Role Matrix. •Work closely with the Security IAM team, Infrastructure Data Administration Team, Triage, Call Center and Compliance. •Work closely with the Office of Change Management (OCM) team regarding mandatory user training requirements, training completion and renewal schedule as a prerequisite for granting access. •Work closely with Salesforce team regarding required updates to the CSL queues and workflows in Salesforce and necessary auditing •Work closely with App Dev and Infrastructure teams regarding maintaining the complete list of environments. •Work closely with DHS, HBX, and other partner agencies requiring access to DCAS. --------------------------------------------- CONTRACT JOB DESCRIPTION Responsibilities: 1. Analyzes process and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment. 2. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. 3. Recommends and facilitates quality improvement efforts. Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience Required/Desired Skills SkillRequired /DesiredAmountof Experience6 years of experience creating accounts/credentials for software products including custom enterprise software applicationsRequired6YearsProven experience with account provisioning across multiple multiple environmentsRequired6YearsStrong ITSM experience; defining/managing Customer Service Levels as it pertains to account managementRequired6YearsExperience working across cross functional teams (security, data management, call center, compliance)Required4YearsCustomer support experience assisting users with troubleshooting access/credentials as it pertains to account managmentRequired3YearsExperience with editing reports showing users completion of training for access to systemsRequired3YearsExperience working with Software Teams and Infrastructure teams to keep current catalog of environments for applications in productionRequired3YearsExperience in Enterprise Teams (Local/State/Federal Government preferred) working across different agencies or internal organizationsRequired3YearsExperience as an IT Business AnalystRequired6Years6-10 yrs. business process re-engineering experienceRequired6YearsExperience with Identity and Access Management ToolDesired4YearsBachelor’s degree in IT or related field or equivalent experienceRequired0 Job Types: Contract, Full-time Pay: $44,233.98 - $110,823.80 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Application Question(s): What is your visa status? What is the salary you are looking for? Experience: creating accounts/credentials for software products: 6 years (Preferred) account provisioning: 6 years (Preferred) ITSM: 6 years (Preferred) IAM: 3 years (Preferred) Government/Public Sector: 3 years (Preferred) Work Location: Remote