Kforce has a client that is seeking a Help Desk Specialist to join their team remotely. Manager is open to remote anywhere within the U.S. and open to any timezone. Duties: * Help Desk Specialist will provide support to end users for computer, application, system, device, access and hardware issues * Identifies, researches, and resolves technical problems of moderate complexity * Responds to telephone, email and online requests for technical support * As a Help Desk Specialist, you will document, track, and monitor the problem using applicable systems and tools * May coordinate with other teams or departments to resolve user problems* Diploma or equivalent; Bachelor's degree in Information Systems, Business, or related field preferred * Prior Service Desk or Desktop Support experience required; One year of desktop-based hardware support experience preferred * Incident Management experience - ServiceNow * Basic user & security group Active Directory administration experience * Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation) * Experience with using and troubleshooting collaboration & Productivity tools such as: Zoom, G-Suite, & Slack * Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 * Familiarity supporting MFA and VPN issues * Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs