Skills: Account retention, Cross selling, Digital Client service, international client management, Digital customer relationship management, Digital Account Management, Digital Marketing Accounts, Account onboarding,
Blurbpoint Media, a leading digital marketing company, is looking for a Senior Customer Success Manager to manage and grow client relationships in the Australian market. This role is ideal for a seasoned digital marketing professional with expertise in Facebook Ads, Google Ads, and SEO.
Key Responsibilities
Build and maintain strong, long-term client relationships.
Manage onboarding, strategy, and overall client success.
Optimize digital marketing campaigns (Facebook Ads, Google Ads, SEO).
Identify upsell and cross-sell opportunities to drive revenue.
Ensure client retention through proactive solutions and support.
Collaborate with internal teams for seamless service delivery.
Analyze and report performance metrics with actionable insights.
Qualifications
5+ years in customer success and account management in the digital marketing industry.
Experience handling 25+ client accounts.
Must have experience working with international clients, especially Australian clients.
Strong expertise in Facebook Ads, Google Ads, and SEO.
Excellent communication skills, especially with Australian clients.
Bachelor's degree in Marketing, Business, or a related field.
What We Offer
Competitive salary + growth opportunities
5-day workweek
Full management support
Lead your own client portfolio & upskill
Collaborative, fun team environment
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