Client Implementation & Success Manager (Remote – Childcare Enterprise SaaS)

Job Summary

We're hiring 2 Client Implementation & Success Managers to join our team at iCare Software – a leading enterprise SaaS platform built for the childcare and early education industry.

This is a remote position with U.S. working hours.

In this role, you’ll lead the onboarding of new childcare organizations, acting as a strategic consultant to understand their business needs, configure their systems, and deliver focused training. After onboarding, you’ll become their go-to expert for tech support and business operations—including finance, administration, child development, reporting, and AI/BI tools.

We’re looking for professionals who:

• Have experience in SaaS onboarding, training, or customer success
• Understand business process mapping or client consulting
• Enjoy solving user issues with empathy and product knowledge
• Communicate clearly and can handle complex client needs

What You’ll Do

• Guide new customers through onboarding: setup, test cases, training
• Learn how different childcare businesses operate and map solutions accordingly
• Provide tech support for system use and business matters
• Collaborate with product and engineering to surface client needs
• Become an expert in our full suite: admin, financials, reports, parent engagement, child development

About iCare Software

iCare is a mature, feature-rich SaaS platform that simplifies operations for childcare centers, afterschool programs, Montessori schools, and more. We combine deep industry expertise with powerful technology to help early education businesses succeed.

Please answer the screening questions and the following written question:

Describe a time when you led a complex client onboarding.

What was the client’s business need, how did you structure the onboarding process, and what was the outcome?