Role Responsibilities * Meet with clients to discuss specifications, work with clients and vendors to determine project options, and facilitate meetings with key client personnel as needed. * Complete Gap Analysis, as needed, to define system set-up requirements. * Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. * Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems. * Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. * Identify and report outstanding issues to the assigned project manager; assist with issue resolution. * Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team. * Validates system parameters and conducts testing; modifying program parameters when necessary. * Provide technical support to clients during the design, development, and implementation phases of the project. * Provide extended hours post-implementation support for projects, and occasional on-site support as needed. * Follows change control and appropriate change management processes. * Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations. * Assist with identifying improvements to the defined processes within the department. * Understand and complete tasks associated with various types of department projects; perform other duties as assigned. * Provide after-hours on-call support for project installations as needed. * Perform other duties as assigned. Role Requirements * Associate degree in a related field and/or equivalent combination of experience and education is required. * Bachelor's degree preferred. Experience * Three (3) years of related experience in the payment processing industry required. * Thorough understanding of payment card products, support services, and processes required * ACS experience prefered * Fiserv experience highly desired Knowledge, Skills & Abilities * Demonstrate behaviors based on Velera's values: Belonging, Collaboration, Curiosity, Dedication, and Integrity. * Overall understanding of all Velera Products and Solutions and how they are implemented with the assigned projects. * Proven facilitation, organizational, prioritization, decision-making, and conflict-resolution skills required. * Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids. * Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines. * Demonstrated excellent analytical skills, with the ability to manage complex factors in multifaceted projects. * Ability to work independently with minimal guidance, to exercise discretion, and demonstrate good judgment in decision-making. * Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications. * Knowledge and experience with Six Sigma projects preferred. * Ability to travel as needed, 40-50%. * Ability to provide extended-hour post-implementation client support for projects. Date Created June 15, 2024 Last Updated June 15, 2024 For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between: $67,700.00 - $86,300.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.