Summary:

I am excited to be partnered with my client, a global, privately-held Medical Communications agency, on their search for a detail-oriented + enthusiastic Associate Client Services Director to join their top-tier Client Services team. Since being founded the team has seen phenomenal and sustained organic growth, working across Medical Affairs, Publications, Promotional, Commercial and Regulatory spaces for their roster of blue-chip pharmaceutical companies and biotech's!

Continuing their growth, the team are excited to bring on someone new to join their Director-level leadership team, in the form of an Associate Client Services Director! As ACSD, you will have the opportunity to take on the responsibility of managing large accounts across various deliverables, cultivating client trust, providing strategic guidance, and fostering team collaboration! Interested? Apply below or reach out directly to learn more.

Job Description:

Client Management:

• Build trusted client relationships, ensuring satisfaction and strategic alignment.
• Exhibit strong scientific grasp of client's business and therapeutic areas.
• Drive client strategy, manage projects, and address business challenges.
• Guide the team for successful project execution.
• Secure agency business through client relationships.
• Assist in developing client strategies with scientific leads.
• Provide direction to account teams and understand market context.

Project Management:

• Lead projects, demonstrate hands-on approach, and guide team.
• Understand internal processes and resource needs.
• Strategically guide project execution and problem-solving.
• Review and approve content with scientific lead.
• Facilitate team communication and updates.

Financial Management:

• Oversee financial planning, revenue forecasting, and invoicing.
• Collaborate with senior management for resourcing.
• Ensure project delivery within financial and timeline parameters.
• Foster client transparency in financial matters.
• Manage relationships with Finance team.

Business Development:

• Drive organic growth and identify opportunities.
• Support senior team on new pitches and presentations.
• Generate proposals and ideas for new projects.
• Lead proposals for small pitches and annual planning.

People Management:

• Effectively manage team, offering feedback and support.
• Mentor junior team members and ensure quality.
• Direct and delegate tasks to junior colleagues.
• Develop and mentor mid-level staff.

Skills Required:

• Bachelor's degree in a related field
• A minimum of 6 years' experience working within Medical Communications
• Experience working and thriving in client-facing roles within fast-paced agencies
• Strong relationship building and strengthening skills, with both clients and HCPs
• Has a high level of scientific knowledge
• Experience managing teams and collaborating effectively with wider business units such as scientific and creative

Contact:

Please contact Kristyn Coldewey on email at [email protected] if you would like to learn more about this opportunity.