Ready to revolutionize the future of customer support? Welcome to Trilogy, where we've turned the traditional support model on its head. Forget about mundane tickets and repetitive tasks – we're pioneering an AI-first approach that handles the routine, leaving you to tackle the truly fascinating challenges.

Picture this: You're part of an elite team that steps in only when our advanced AI systems encounter their limits. We manage 100+ enterprise software products, and when a complex issue surfaces, it's your expertise that makes the difference. This isn't your average support role – it's a position where every ticket is a puzzle waiting to be solved.

Fair warning: This role isn't for the faint-hearted. We move fast, think faster, and expect excellence from day one. If you thrive on autonomy, get excited by complex technical challenges, and have a knack for finding solutions where others see dead ends, you might just be who we're looking for.

Join us in shaping the next evolution of technical support, where human ingenuity meets cutting-edge AI technology. This isn't just a job – it's your chance to be at the forefront of support innovation.

What You Will Be Doing

• Partner with our sophisticated AI systems to resolve the most intricate customer challenges, serving as the human intelligence that bridges technology gaps and delivers breakthrough solutions
  
  

What You Won’t Be Doing

• Enjoying a leisurely onboarding period - we expect you to master multiple products within your first month because excellence doesn't wait
• Looking to your manager for step-by-step guidance - success in this role demands self-sufficiency and independent problem-solving skills
  
  

Application Support Engineer Key Responsibilities

• Seamlessly blend your technical expertise with our AI capabilities to solve complex customer challenges, while continuously identifying opportunities to enhance our AI systems' problem-solving capabilities
  
  

Basic Requirements

• Geographic location in the Americas (North or South)
• Proven track record with 4+ years of technical customer support or engineering experience
• Demonstrated mastery of generative AI tools, including experience with workflow automation and custom GPT development (Note: Basic AI usage for content creation or research isn't sufficient)
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-IL-TelAviv-ApplicationSup.006