Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Position Summary

Accountability for system, market, and facility level clinical performance improvement initiatives. Works with system, market, and local leadership to deliver performance improvement expertise to advance success with Quality, Safety, and Reliability improvement opportunities. Works under the direction of the Director of Reliability to identify opportunities to implement improvement initiatives to advance system-wide care outcomes. Under the direction of the Director of Reliability, ensures that patient-centric, highly reliable care is delivered in a culture of safety.

This position is fully remote and must reside in the Continental US. The role can have up to 10% travel

Essential Job Functions

• Responsible for identifying the priorities and tactical actions for system clinical performance improvement
• Responsible for spread and sustainability of the system’s performance improvement capabilities
• Identifies opportunity for innovation/improvement across verticals
• Works collaboratively across verticals to ensure Quality, Safety and High Reliability tactics are built into KPIs
• Responsible for advancing opportunities to standardize workflows and improve accuracy and efficiency
• Accountable for the integrity of performance improvement outcomes, ensuring spread and sustainability
• Oversight for tracking/trending/monitoring of outcomes attributed to the Performance Improvement initiatives
• Other duties or assignments as required by leadership team
  
  

Job Requirements

Licensing/Certification

• Performance improvement certification (Lean, etc.) within one year of hire preferred.
• Certified Professional in Healthcare Quality or Certified Professional in Patient Safety preferred.
• Licensed Registered Nurse preferred.
  
  

Education

• 4 year/ Bachelors Degree required in Healthcare-related discipline (i.e., nursing, health administration) or Engineering
  
  

Work Experience

• Five (5) years of proven experience developing, facilitating and sustaining performance improvement initiatives and activities.
• Demonstrated success utilizing project management and process improvement tools & techniques to lead cross-functional or large scale initiatives is required.
• Knowledge of data analysis techniques and statistical process control information systems.
• Previous experience with Microsoft Office Suite and analytical and/or statistical software packages is required.
• Demonstrated success in a matrixed organization balancing and achieving multiple goals is required.
  
  

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Skills

Ability to interpret and implement processes aligned with the Patient Safety and Quality Improvement

Skilled in synchronous and asynchronous learning and collaboration technology platforms (i.e., Zoom, Workday, etc.).

Proficiency with MS Office suite [Word, Excel, PowerPoint, Visio, Adobe Acrobat software]

Practical application of change management concepts

Ability to analyze large data sets and drive data driven decision making

Professional presence

Agility

Time management

Prioritization

Organized

Strategic thinker

Problem solving

Communication

Collaboration

Relationship building

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]