About Ingredion

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Guadalajara Office (Andares)

Workplace type: Hybrid

As a Regular Customers Agent you will handle customer service inquiries and problems via the telephone and/or email recording consistent problem areas.

What Will You Do

• Solve ad hoc problems raising during the sales order management process (e.g. shutdown situations, internal expediting) in order to guarantee customer service excellence and a seamless operation among Ingredion and SSC.
• Collaborate as a team with the Customer Service SSC and other business functions at Ingredion to manage in an efficient and effective manner all sales orders and corresponding info requests placed by regular customers according to the assigned segments.
• Support investigation processes related to sales order and invoice management (e.g. Qnotes, invoice errors) in order to identify root cause of problems and define solutions.
• Knowledgeable of nuances within the business segments assigned and prioritize tasks accurately and in a timely manner.
• Collaborate with and support team members. Participate in group problem solving and team activities.
• Stay updated on product knowledge and be informed of any changes in company policies to deliver the best experience to customers through attention and problem solving
• Recommend and support the implementation of organizational and continuous improvement initiatives.
  
  

What Will You Bring

• Bachelor’s Degree in Business or related
• At least 3 years of experience in Customer Service positions
• Full proficiency in written and spoken English required
• Subject Matter Expert in Microsoft Office, SAP and Salesforce
  
  

Who Are You

• Build and maintain effective working relationships with both internal and external customers that ensure customer attendance and satisfaction
• Detail oriented and possess strong organizational skills
• Demonstrate an ability to manage multiple activities simultaneously
• Are able to meet deadlines and accountable for the position’s KPI’s
• Embrace changes and are open to new ideas and approaches
• Adapt quickly to changing priorities and customer needs
• Drive for results, priority setting, problems resolution, decision making, innovative thinking, frustration tolerant, self-critical, open mind, self-motivated, customer focus
  
  

Why Join Ingredion?

Benefits

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, legal and emotional well-being
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
• Saving Funds – Supporting employees with strategic savings plans, where the company matches a portion of their savings.
• Profit Sharing – Rewarding all employees for their contributions by sharing a portion of the company's profits.
  
  

Relocation Available:

No