Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources to help owners and breeders make informed decisions. The dog-human bond is celebrated through family-friendly programs highlighting the instincts and heritage of purebred and mixed-breed dogs alike at over 18,000 licensed events annually.

We’re seeking a motivated and organized Registration Manager to oversee and drive the performance of our Registration team. This fast-paced, on-site role in Kalamazoo, MI, is responsible for ensuring efficient, accurate, and customer-focused registration processing. You'll manage the daily operations of the Registration department, lead process improvement efforts, and collaborate with leadership to meet key performance targets and deliver a superior experience for our customers.

We are looking for a driven and detail-oriented team leader who:

• Has prior experience managing team performance and workflows, especially in operational or order processing environment
• Possesses strong organizational, problem-solving, and communication skills
• Demonstrates the ability to assess data and trends to optimize efficiency and quality
• Has experience creating and implementing operational procedures, standards, and goals
• Thrives in a fast-paced environment where attention to detail and deadlines are essential

Your core responsibilities would be to:

• Lead and manage the Registration team, including assigning daily tasks, overseeing individual and group performance, allocating resources efficiently, and conducting regular check-ins to support team development and workload balance
• Oversee daily Registration operations, ensuring timely and accurate processing of Registration applications, DNA sample handling, NDA/Rush/Expedite services, and all scanning and filing activities
• Implement and maintain operational procedures and performance goals, working with the Director of Customer Support & Registration to develop effective standards, and coordinating with your team to meet expectations consistently
• Prepare and analyze performance reports, reviewing daily capacity, team productivity, and resource needs to maintain consistent workflow and identify opportunities for improvement
• Work directly with the team to process applications, ensuring accuracy, timely delivery, and adherence to established service windows, while providing hands-on support during high-volume periods
• Support cross-functional collaboration, work alongside the team to process registration applications while providing support to Customer Support & Quality Assurance Managers on inquiries and process enhancements

Our compensation and benefit offering to you:

• Company-supported medical, dental, vision, and life insurance programs
• Paid time off plus paid holidays at start
• 401(k) with company matched contributions
• Continuous training and development programs with opportunities for growth and advancement
• Salary for this position is commensurate with experience

This role is ideal for someone who enjoys leading a team, streamlining operations, and delivering an excellent customer experience. If you're a people-focused leader who thrives on improving processes and working with purpose, we’d love to hear from you.

Dogs that do more.™