About Puttshack

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values

• Bring your 'A' game. We strive for excellence in everything we do.
• Lead the Way Our associates embrace and are inspired by change.
• Own the Fun We revel in our guests' enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.
  
  

Position Summary

The Regional Training Manager - Field works as part of a team to drive results in the areas of people development, culture, operations, sales, and growth. They are responsible for coordinating training within an assigned region, including the execution of the Manager in Training (MIT) program, the development and certification of Certified Training Venues and its associates, the execution and understanding of all operational training programs, providing field support for company initiatives, and supporting the execution of New Venue Openings (NVOs). The ideal candidate is an enthusiastic educator and skilled communicator who can support and develop impactful programs that empower our leaders to excel. Effectively & consistently teach, coach and model Puttshack’s core values and culture standards.

Location: This is a hybrid position, including 3 days onsite at our Home Office in Chicago (River North), IL.

Position Responsibilities May Include, But Not Limited To

• Coordinates & prepares for all MITs by partnering with local market leadership.
• Track the progress of MITs, follow up on program milestones, and provide necessary feedback to ensure development and performance expectations are met.
• Deliver training modules, workshops, and materials for Managers in Training (MIT) and existing leadership associates, focusing on key leadership competencies as well as teach Puttshack standards in areas such as guest service, food safety, operational procedures, and systems.
• Collaborate with the Operations and HR teams to develop, implement, and refine training strategies that align with the company's objectives and uphold its reputation for excellence.
• Design and deliver engaging leadership training programs that encompass various aspects of leadership, including communication, decision-making, conflict resolution, and strategic thinking.
• Support the development training materials, resources, and tools to support leadership development initiatives, including e-learning modules, workshops, and coaching guides.
• Evaluate the effectiveness of leadership training programs through assessments, feedback, and performance metrics, and make necessary adjustments to continuously improve outcomes.
• Provide timely and relevant feedback to trainees and leaders
• Oversee the organization of training events, including scheduling, coordination, venue selection, and participant communications.
• Provide one-on-one coaching and mentoring to emerging leaders, offering personalized guidance to help them reach their potential.
• Organize and lead training sessions, both on-site and remotely, to ensure consistent training standards across multiple locations.
• Responsible for the certification and re-certification of Certified Training Venues.
• Facilitates on-site training for New Venue Openings (NVO) and provides NVO milestone feedback and coordinates support at the 15-45-75-day mark.
• Leads Field Training efforts for special projects.
• Stay current with trends in leadership development, adult learning, and instructional design, and apply this knowledge to enhance training content and methodologies.
• Foster a culture of continuous learning and leadership growth within the organization.
• Other projects or duties as assigned.
  
  

Key Competencies

• Associate Development: Demonstrated ability to lead, coach, and develop field teams, focusing on setting clear goals, providing ongoing feedback, and managing performance effectively.
• Collaboration: Proven ability to foster teamwork and build trust within and across teams, ensuring alignment with company goals during training initiatives.
• Effective Communication: Strong verbal and written communication skills, ensuring that training information is conveyed clearly, and feedback is acted upon promptly.
• Effective Decision Making: Ability to make informed, data-driven decisions, weighing both immediate and long-term impacts on training effectiveness and team performance.
• Team-Oriented Results: Focus on achieving collective goals and driving.
  
  

Required Skills And Experience

• Bachelor’s degree in hospitality management, Human Resources, Business Administration, or a related field preferred.
• Minimum of 5 years’ experience as a Training Manager, Leadership Development Manager, or similar role.
• In-depth knowledge of leadership theories, coaching methodologies, and adult learning principles.
• Experienced in project management and/or program management related to company-wide training initiatives.
• Experienced in cross-functional partnership and company-wide communication.
• Experience in instructional design, curriculum development, and training material creation.
• Skilled in conducting training needs analysis.
• Excellent facilitation and communication skills, both written and verbal.
• High level of creativity and innovation in designing engaging training content.
• Experienced in Learning Management System optimization and reporting.
• Must be willing to travel up to 50% of the time between assigned venues and meetings and have flexibility in scheduling to include weekends, holidays and evenings as needed.
• This position must pass a post-offer background check.
  
  

Preferred Skills And Experience

• Direct experience in company-wide Talent Management initiatives.
• Certifications such as ServSafe, TIPS, or equivalent are a plus.
• Professional certification in training, coaching, or leadership development is a plus.
  
  

Physical Requirements

• Frequent travel by plane to different restaurant locations is required.
• Occasional lifting of up to 30lbs may be necessary for training materials and equipment setup.
• Standing for extended periods during training sessions and workshops.
• Sitting for administrative tasks and documentation purposes.
  
  

What's In It For You

• Paid PTO
• Health insurance: medical, dental, and vision
• 50% off Food & Beverage
• Free Mini Golf
• Paid Parental Leave
  
  

 

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled