The Company Located in Vancouver, Cressey Development Group is a leading real estate firm established over 55 years ago. Over this time, Cressey has evolved into a full-cycle development, construction and property management company that does more than construct buildings. We create communities – the kind of desirable places that people are proud to own, proud to live in, and proud to call home. Job Overview We are looking for an experienced and dynamic individual to oversee the operations of our regional portfolio in Fort McMurray, Alberta, that includes purpose-built rental communities. This role is ideal for someone with strong leadership skills, a passion for tenant relations, and a proven track record in property management. The successful candidate will manage multiple properties while ensuring tenant satisfaction, operational efficiency, and financial performance. Key Responsibilities Property Portfolio Management Manage the daily operations of a diverse portfolio of residential properties. Ensure properties operate efficiently and meet financial and operational goals, with a strong emphasis on delivering exceptional tenant experience. Implement standardized management processes across the portfolio to ensure consistency. Oversee tenant relations, including lease negotiations, renewals, and resolutions of issues, aiming to maintain high occupancy and retention rates. Monitor rent collection, manage property budgets, and ensure alignment with financial targets. Team Leadership and Development Lead and mentor building managers, maintenance teams, and cleaning personnel to ensure success. Develop and implement training programs to enhance team performance and promote continuous improvement. Collaborate with asset management, development, and construction teams to ensure smooth operational processes across the portfolio. Operational Excellence & Compliance Ensure all properties comply with local regulations, including the Residential Tenancy Act of Alberta. Implement preventative maintenance plans for building systems (HVAC, plumbing, electrical) to avoid major issues. Manage third-party vendors for maintenance and repair services, ensuring contracts meet quality and cost standards. Financial Performance Implement strategies to ensure the portfolio meets or exceeds financial performance goals. New Property Onboarding Lead the onboarding of new properties into the portfolio, with a focus on expanding the residential rental property segment. Work with development and construction teams to ensure smooth transitions from construction to operational management. Establish standardized processes for tenant onboarding, maintenance, and property management systems. Facility Management & Mobile Maintenance Supervise the mobile facility/maintenance team to maintain the physical condition of properties and ensure systems run efficiently. Implement preventative maintenance programs to reduce costs and extend the life of building systems. Manage relationships with third-party service providers and vendors to ensure high-quality, cost-effective service. After-hours and Emergency Response Be available to handle after-hours emergencies, ensuring a swift response to minimize disruption and ensure tenant safety. Oversee a reliable communication system for emergencies to maintain property and tenant security. Work closely with maintenance and facility teams to address emergencies efficiently and keep properties operational. Skills and Qualifications Minimum of 3-5 years of experience in property management or a related field, with a focus on multi-residential properties. Strong knowledge of property management principles and landlord-tenant laws (AB Tenancy Act). Customer-focused mindset with a commitment to delivering exceptional service. Bachelor's degree or diploma in real estate, business administration, or a related field. Professional certification (e.g., CPM, RPA) is a plus. Proficiency in Yardi is highly desirable. Strong communication, leadership, and tenant relations skills. Valid driver's license and personal vehicle required for site visits. Job Types: Full-time, Permanent Pay: $110,000.00-$140,000.00 per year Benefits: Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Schedule: Monday to Friday Weekends as needed Experience: Property management: 3 years (required) Language: English (required) Licence/Certification: Driving Licence (required) Work Location: In person