About The Role

We are looking for dynamic and accountable Regional Network Managers to lead and manage our company-owned (COCO) fleet operations across assigned regions. This role is crucial in ensuring fast, reliable, and high-quality roadside assistance service delivery to our customers.

Key Responsibilities

Driver Hiring & Management: Recruit, onboard, and manage COCO drivers and mechanics, ensuring adequate coverage and adherence to operational standards.

Fleet Operations: Oversee the maintenance and availability of towing vehicles and service bikes in the region.

Performance & Productivity: Drive daily productivity of drivers and mechanics, ensuring efficient dispatch, coverage, and completion of service requests.

TAT & C-Sat: Ensure adherence to turnaround time (TAT) SLAs and maintain high customer satisfaction (C-SAT) scores across all RSA interventions.

Monitoring & Reporting: Generate daily/weekly MIS reports to track fleet usage, driver performance, downtime, and key KPIs.

Rewards & Recognition: Run incentive and recognition programs to motivate COCO fleet staff and boost performance.

Compliance & Vigilance: Remain alert and proactive to detect and investigate any fraudulent or inappropriate activity within the network. Take corrective actions as required.

Cross-functional Collaboration: Coordinate with control room, tech, and quality teams to ensure smooth operations and process compliance.

Required Skills & Experience

5–10 years of experience in transport/logistics/fleet or RSA operations.

Proven team management experience, especially with blue-collar workforce.

Strong understanding of vehicle maintenance, dispatch management, and SLA adherence.

Analytical and process-oriented with strong reporting and operational control skills.

Ability to thrive in a high-pressure, field-intensive role with strong problem-solving mindset.

Preferred

Experience working in Roadside Assistance, Vehicle Towing, or On-Road Service companies.

Exposure to managing regional operations across multiple cities/towns.

Local language fluency for effective driver and mechanic engagement.