Brief Description

Summary

The Regional Manager is responsible for the daily management and coordination of all communities directly overseen. The Regional Manager is responsible for the overall performance of the communities including budget, monitoring of monthly financial statements, positive interaction with team members, and overall curb appeal of communities, development of managers, preserving the assets, and providing a quality living environment for residents.

This position will specialize in the lease-up of communities under construction through stabilization. The Regional Manager role is critical to ensuring that the Company is maintaining the level of service and team it wants: customer-focused, high-touch, enthusiastic, and driven. A successful candidate in this position will have well rounded property management experience from renovations of aging assets to high-end new developments.

Essential Duties & Responsibilities:

Financial:

• Responsible for achievement of net income, revenue growth, rent collection, and property financial performance compared to the annual operating budget for each community directly overseen.
• Monitor and make recommendations for revenue plans, delinquencies, deposit procedures, resident reimbursements, and processing of payables for the best interest of the company.
• Involvement with the budget process including budget preparation and reviews for each community directly overseen.
• Monitor all input & report functions, ensuring accuracy and timely preparation of leasing activities, A/R cash receipts, statement of disposition, A/P invoices, monthly closing procedures, late fees, and renewals.
• Monitor all revenue transactions, check endorsements, no cash policy and daily deposit procedures to ensure policies and procedures are being followed as outlined by the Company.
• Monitor the reconciliation of petty cash on a monthly basis, and audit on a quarterly basis for each community directly overseen.
• Monitor accurate and timely preparation of statement of security deposit, rent payment deposits, additional compensation payroll documents, accounts payable and Profit & Loss Variance for each community directly overseen.
• Ensure portfolio adherence to the collection process of: reducing Bad Debt Loss by ensuring daily deposits, contacting residents to collect unpaid rent, collecting late charges, processing unlawful detainees & file evictions, preparation of collection documents, court appearances are being adhered to by each community directly overseen.
• Analyze income and expenses, traffic, 30-60-90-120 lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
• Ensure portfolio adherence to company purchasing, consisting of: Review and analyze all bid summaries for purchase of goods and services per the contract process. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
• Ensure vacant apartments are in market ready condition with a less than 5-day downtime for preparation of market ready apartments.
  
  

Marketing:

• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
• Ensure each community overseen is monitoring daily move-in/move-out reports, verifying accuracy and completeness of lease packages, following-up daily on all notices to vacate to determining reason for moving and the possibility of renewal. Ensure timely processing of move-outs.
• Ensure each community overseen is verifying weekly traffic sources, following up on customer status. Along with the Marketing Manager, implement programs and team development plans to improve results.
• Evaluate team members, in coordination with the Marketing Manager, to overcome barriers of reaching closing ratio and shopping report score goals and develop & implement corrective action plan.
• Review and implement, when necessary, special performance incentives subject to approval of President, Property Management.
• Ensure, through monthly audits, all residents are on a current lease and that the lease expiration, rental increases, and established qualifying standards are strictly adhered to.
• Monitor compliance with Fair Housing regulations, HUD regulations if applicable, and other laws as they relate to property specific guidelines and occupancy standards.
• Review resident retention programs and modify to meet resident needs & improve retention.
  
  

Customer Service/Safety:

• Weekly, or as otherwise directed, inspection of the properties overseen to include: market-ready units, curb appeal, safety and over-all condition.
• Monitor and direct service operations to ensure service requests are completed within defined timeframe, and curb appeal standards are met.
• Ensure Customer Service Calls are handled at the property level and, if needed, work to resolve any escalated issues.
• Available for emergencies.
• Ensure accurate and timely reporting of Incident Reports as outlined by the Company.
• Alert President, Regional & Maintenance Manager’s and VP, Asset Management as it may pertain, of any and all emergencies that may affect the safety of residents, reputation of the community, or any other diverse situation which may present a threat to the overall performance of the community.
  
  

People Development:

• Recruit and select team members by understanding and adhering to the selection process policies and procedures.
• Train, coach, and mentor team members; ensure team members receive the necessary training to adhere to the Company policies and procedures.
• Create a team environment: manage by establishing realistic goals and foster open communication.
• On a quarterly basis, attend a team meeting for each property overseen.
• Ensure Property Managers follow approved policies and procedures and assist Property Managers is ensuring all other team members follow the same.
• Provide ongoing feedback to team members. Evaluate managers through scheduled formal written performance reviews and informal monthly reviews. Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations.
• Lead by example. Accept responsibility for all actions on the property and hold direct reports accountable. Ensure files, desk, office and calendars are organized at each property overseen.
• Perform other duties as required.
  
  

Requirements

Minimum Experience/Training/Education:

• College degree (BA or BS) or equivalent years of experience.
• At least 5 years property management experience in multi-site property management.
• Two years’ experience in direct supervision of staff of three or more.
• Knowledge of budgets & financial statements as well as the ability to work within guidelines.
• Proficient computer skills including Word and Excel.
• Sales, customer service, and marketing experience.
• Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management.
• Excellent English communication skills, both verbal and written.
  
  

Additional Desired Qualifications:

• ARM, CPM, CAM, CAPS or other applicable industry designation preferred.
• OneSite/RealPage or other property software experience or computerized accounting experience.
• Experience with high-end, Class A properties highly preferred
  
  

Travel Requirements:

• This position requires transportation to and from each property overseen.
  
  

Summary

What we can offer you:

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.
  
  

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.

Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.

https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.