Description: This position is responsible for overseeing and managing field operations across multiple locations within an assigned territory. This role involves planning, coordinating, and executing fieldwork, monitoring progress and maintaining communication with both field teams and upper management. Responsibilities: Plan, schedule and supervise field operations activities, ensuring alignment with project objectives and timelines Responsible for managing key projects within assigned region Manage team of field staff – items include, but not limited to hiring, training, and performance management. Ensure that employees understand and comply with all current AMS policies and procedures Conduct regular conference calls with assigned employees and ensure all Company and Customer goals are met Manage and maintain employee’s timecards in the official timekeeping system. This includes reviewing and approving all timecards by the set deadline. Review and approve assigned employee’s expense reports according to set Company policies Conduct regular site visits to ensure compliance and program success Managing and maintaining operational data Recognizing, developing, and implementing process improvements Developing and maintaining weekly, monthly and quarterly reports using KPI’s Review operating performance with management on an on-going basis, recommending and taking corrective action as directed to ensure all Company goals are met Manage customer complaints and assure appropriate action is taken as required Keep updated with all product knowledge Conduct weekly conference calls with reps to ensure everyone is on the same page Provide training and direct supervision of employees Resolve conflicts between employees, associates, stores and accounts Perform other related duties as assigned Minimum Requirements: 100% Travel required which includes overnight stays Ability to work varied hours/days as business dictates is required Ability to work independently and with minimal direct supervision required Must be flexible with work schedule and route changes based on business needs Must be Microsoft Office Suite proficient Excellent communication, presentation, written and technical skills required Required to lift up to , this may include lifting weight above shoulders as needed Frequent standing, bending and twisting required Proof of valid driver’s license and insurance required (must meet company’s minimum requirements) 2-5 years previous retail and account management experience required 2-5 years previous customer service experience required College degree or equivalent experience preferred Benefits: Vehicle Reimbursement Program including mileage Medical, Vision and Dentals plans offered Company equipment and credit card 401(k) Company Shares through ESOP (Employee Stock Ownership Plan) with 401(k) match #AMS2 Experience Required Microsoft Office Proficient 2 year(s): Customer Service experience 2 year(s): Retail and Account Management experience Education Required High School or better