About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity:

As the Regional General Manager, you will own the overall execution and scale of your region; including hiring high quality teams, developing playbooks to execute at scale, collaborating to build product that improve inefficiencies and experience, and ensure consistent compliance with Plan requirements. You will ensure responsible resource allocation while never sacrificing quality, and put patient and team experience at the forefront.

This role reports to the VP of Operations.

What You’ll Do

• Lead a team of lead care team managers, registered nurses and behavioral health manager to execute ECM services
• Own the OpEx P&L for your region
• Drive the quarterly OKRs for your region
• Be the Senior operational touchpoint for Health Plan POCs in your region
• Develop playbooks and SOPs to guide the execution of Enhanced Care Management (ECM) programs
• Work cross functionally with Product, Population Health, Network, and Quality/Compliance teams to continuously iterate and identify areas of opportunity in process or execution for our ECM programs
• Ensure 100% of Health Plan compliance requirements are met for your region
• Ensure the team is meeting all internal performance metrics

What You’ll Need

• 5+ years managing complex and highly operational teams and/or in operations
• Experience in virtual health is a big plus!
• Strong interpersonal skills and ability to manage internal and external stakeholders
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• Excellent organization skills to meet goals and deadlines
• Exceptional communication and presentation skills (both written and verbal)
• Thrive working with multiple systems and processes
• Extremely detailed oriented and enjoy multitasking
• Proven track record of hitting key metrics
• Demonstrated ability to thrive in a fast paced startup environment

Because We Value You

• Competitive salary: $115,000 - $135,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

The talent team will only reach out via email from @pairteam.com email addresses. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to [email protected].

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to [email protected]. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.