iCare Health Network is seeking a Regional Director of Operations responsible for providing overall operational direction, support, and guidance for all assigned skilled nursing home facilities. This position ensures that operational procedures are carried out in an efficient and effective manner with a focus on achieving financial goals, adhering to government regulations, and maintaining high quality resident care. This position is required to implement, review, and oversee budgets within the care centers.

Responsibilities:

• Oversee Nursing Home Administrators for multiple skilled nursing facilities.
• Demonstrate positive leadership and provide timely and consistent support to Nursing Home Administrators and operations team members.
• Provide vision and leadership to ensure maximum operational, financial, and service success.
• Promote a culture of operational excellence, accountability, and collaboration across care centers and within centralized corporate support functions.
• Support care center leadership with union relations matters, as needed.
  
  
  

Operational Oversight & Strategy

• Oversee, plan, organize, implement and direct day-to-day functions and operations for assigned skilled nursing facilities.
• Stay current on industry trends, best practices, and changes in regulations, making recommendations for organizational adjustments, as needed.
• Collaborate with the executive leadership team on long-term planning and growth strategies.
• Facilitate Operations calls and meetings, coordinating the agenda and ensuring action items are followed up on.
• In collaboration with the executive leadership team, develop and assign strategic objectives that are aligned with the company’s mission and goals.
• Communicate regularly with the COO on any operational issues, strategy, and changes that are needed.
  
  
  

Regulatory Compliance

• Help ensure compliance with all federal, state, and local regulations, including CMS, DPH, and DSS requirements.
• Drive operational excellence, ensuring adherence to regulatory standards and promoting continuous quality improvement.
• Lead and support care centers during surveys and develop plans of correction as needed.
• Oversee risk-management initiatives, identify potential risks, and implement proactive measures to mitigate those risks.
• Develop programs in care centers to ensure workers’ compensation compliance and reduce risk of injury to employees.
• Communicate with the COO, CCO, and other executive team members on any regulatory risk items identified.
  
  
  

Financial and Business Responsibilities

• Work closely with the COO and Finance Department to develop and manage the company’s annual budget and financial goals.
• Assist with developing and managing operational budgets for each care center.
• Monitor financial performance, identify areas for improvement, and develop strategies to optimize revenue and control costs.
• Implement cost-saving initiatives and revenue-creation strategies.
• Drive census growth, payer optimization, and profitability.
• Attend and participate in financial meetings, including budget review and monthly financial meetings.
• Work closely with Administrators and Business Office regionals and managers on strategies to reach each care center’s accounts receivable and collections goals.
  
  
  

Quality Improvement

• Lead efforts to enhance operational processes, systems, and technology to improve resident experiences.
• Identify and address trends related to staffing, census, survey results, and resident care.
• Work with care centers on identifying their triggers from their quality indicator reports to develop QAPIs that improve the quality of resident care within each care center. Monitor, review, and implement changes to QAPIs to ensure that they are successful.
  
  
  

Workforce Management

• Train and manage assigned regional team.
• Collaborate with the Vice President of Human Resources, COO, CLO, and other executive team members on recruiting and retention, performance management, investigations, and disciplinary actions.
  
  
  

Stakeholder Engagement

• Serve as the primary liaison between the executive management team and care center leadership.
• Demonstrate adherence to ethical principles and organizational values.
• Represent the company at industry conferences, meetings, and community events.
  
  
  

Qualifications

• A current Nursing Home Administrator license in CT.
• Minimum of 5 years of experience in skilled nursing/long-term care
• Experience in budgeting, sales, business development, and strategic planning
• Management experience
• Excellent leadership and supervisory skills
• Thorough knowledge of state and federal regulations and regulatory process, including quality measures, survey process, reimbursement, and clinical/operational policies and procedures
• Excellent presentation skills
• Excellent communication, collaboration, interpersonal, and problem-solving abilities
• Experience with Excel, Word, Outlook, and Powerpoint
  
  
  

Compensation & Benefits

• Generous salary, commensurate with experience
• Benefits program, includes health, dental, and vision insurance
• Paid Time Off, including vacation, personal, and sick time
• 401(k) Retirement program
• Short and Long-term disability insurance
• Accident, Critical Illness & Hospital Indemnity
• Collaborative work environment
  
  
  

INDLP