About SalesWorks

• With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 6 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.
  
  

About The Role

• Oversee and optimize business processes across multiple locations within the region. This role requires a strategic thinker with strong leadership, operational excellence, and business development skills to drive efficiency, profitability, and growth.
• Responsible for the smooth and efficient management of all Service and Operations related areas, including compliance to local and regulatory requirements.
• Work closely with the EMT and GMs as part of the local management team to plan and implement specific goals and long-term strategic plans across people, clients, operations, and financials.
  
  

Key Roles & Responsibilities

• Strategic & Operational Leadership
• Develop and implement regional business strategies to align with corporate goals.
• Oversee the end-to-end operations across multiple locations, ensuring efficiency and standardization.
• Identify key performance indicators (KPIs) and continuously improve operational effectiveness.
• Foster collaboration between CAM, Finance, and Marketing Office teams.
• Business Growth & Expansion
• Identify new business opportunities, partnerships, and market trends within the region.
• Lead expansion efforts into new territories by analyzing feasibility, risks, and operational needs.
• Work closely with local teams to understand challenges and implement solutions.
• Financial & Performance Management
• Develop and manage regional budgets, forecasts, and cost controls to drive profitability.
• Monitor revenue growth, operational costs, and P&L for each location.
• Optimize resource allocation and improve operational efficiencies.
• Team Leadership & Development
• Build, lead, and mentor high-performing regional teams to achieve business objectives.
• Establish a strong company culture, ensuring alignment with corporate values.
• Work closely with HR to attract, retain, and develop top talent.
• Process Improvement & Compliance
• Implement best practices and process optimizations across all business units.
• Ensure compliance with local regulations, industry standards, and company policies.
• Drive digital transformation and leverage data analytics for decision-making.
  

Education / Qualifications

• Bachelor’s or Master’s degree in Business Administration, Operations Management, Finance, or a related field.
• 10+ years in business operations, strategy, or management consulting.
• Proven track record of scaling business operations across multiple locations.
• Experience in cross-functional collaboration with finance, sales, HR, and IT teams.
• Leadership experience managing teams and large-scale business projects.
• Relevant certifications:
• PMP (Project Management Professional)
• Certified Business Operations Professional (CBOP)
• Lean Six Sigma (Green/Black Belt)
  

Knowledge and Skills

Technical & Business Expertise

• Strong understanding of business processes, supply chain, and financial management.
• Experience in P&L management, budgeting, and forecasting.
• Knowledge of market dynamics, competitor analysis, and business expansion strategies.
• Data Analysis & Reporting – Proficiency in Excel, SQL, Power BI, or Tableau.
• Process Improvement – Familiarity with Lean, Agile, or other operational frameworks.
• Financial Acumen – Budgeting, forecasting, and cost control.
• ERP & CRM Systems – Experience with Salesforce, SAP, NetSuite, or similar tools.
  
  

Soft Skills

• Excellent leadership and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Exceptional communication and negotiation skills.
• Ability to manage multiple projects and drive cross-functional collaboration.
• Strategic Thinking – Ability to align operations with business goals.
• Problem-Solving – Analytical mindset to improve efficiency.
• Communication & Stakeholder Management – Collaboration across departments.
• Change Management – Adapting operations for business scalability.
• Willingness and ability to travel.
  
  

What We Offer

• Remote work setup: 3 days remote, 2 days in the office
• Flexible working hours*
• What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
• Annual Leave accrued yearly*
• Birthday Leave allocation
• Health Insurance
• Dental & Optical Benefits
• Open, Inclusive, and Collaborative Working Environment