Location: Atlanta, GA

Schedule: Full-time Hourly, Hybrid – Saturday and Sunday Remote (9a-8p) and Monday and Tuesday (8a-7p) Onsite

Compensation: Competitive hourly rate + benefits

Perks: Key role in patient care coordination, collaborative team environment, growing healthcare organization

About OrthoAtlanta

OrthoAtlanta is proud to be the second-largest orthopedic and sports medicine practice in the greater Atlanta area. We're dedicated to helping people move better, feel stronger, and get back to doing what they love. When you join our team, you're part of a close-knit group of healthcare professionals passionate about improving lives.

What You'll Do

As a Referral Coordinator at OrthoAtlanta, you’ll:

• Prioritize and schedule referrals based on urgency, ensuring timely follow-up and seamless handoffs to specialists and providers
• Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes
• Verify insurance benefits, contact payers for pre-authorization, and communicate clinical details when necessary to establish medical necessity
• Explain referral expectations, co-pays, or deductibles, and answer questions to ensure patients are informed and prepared
• Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care
• Serve as a go-to contact for staff regarding authorizations, procedural codes, and insurance requirements
  
  

A Great Fit If You…

• Are highly organized and thrives on coordination and accuracy
• Understand insurance plans and authorization requirements
• Communicates clearly, compassionately, and professionally
• Love helping patients feel informed, supported, and confident
  
  

What You’ll Need

• High School Diploma or equivalent
• Minimum 2 years of experience in a medical office or clinical environment
• Knowledge of insurance plans and verification procedures
• Customer service experience in a patient-facing role
• Familiarity with medical terminology (preferred)
• Experience using Epic EMR system (preferred)
• Strong organizational, multitasking, and time management skills
• Excellent verbal and written communication skills
• Discretion and professionalism in handling patient information
  
  

Why OrthoAtlanta?

• Play a vital role in helping patients access timely, appropriate care
• Work in a mission-driven, team-oriented clinical environment
• Gain valuable experience across clinical, billing, and administrative workflows
• Make a meaningful daily impact on patients and healthcare delivery
  
  

Ready to help patients navigate their care journey with confidence and clarity?

Apply today and become an essential part of our healthcare support team!