SCCMHA JOB VACANCY ANNOUNCEMENT CLASSIFICATION: Recipient Rights Advisor/Investigator PAY GRADE: $53,895.13 - $65,800.73 Annually POSITION SUMMARY: Under the general supervision of the Director of Customer Service and Recipient Rights, provides and coordinates the protection of recipient rights of all consumers. Investigates complaints alleging violations of rights and prepares investigative reports of alleged violations of rights. Monitors recipient rights implementation for all Saginaw County Community Mental Health Authority (SCCMHA) providers. Provides recipient rights training and information guaranteed by Chapter 7 and Chapter 7A of the Michigan Mental Health Code (MMHC) for employees, consumers, contractors and other professional groups. Track occurrences of and helps consumers navigate the SCCMHA system, including consumer rights, appeals and grievances and other complaints. Serves in a back up role to cover the main switchboard, Customer Services office, and the greeting area. This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process. Recipient Rights Advisor/Investigators will have no direct service responsibility within the SCCMHA Provider Network. If a newly hired Advisor/Investigator is working in a direct service job in the network, the staff will have 90 days to end this direct service responsibility. ESSENTIAL DUTIES AND RESPONSIBLITIES: 1. Investigates rights complaints ensuring all appropriate investigative procedures are adhered to as required by the MMHC and SCCMHA Recipient Rights policies and procedures. 2. Prepare appropriate documentation and correspondence (including status reports) of investigation as required by the MMHC, administrative rules, and SCCMHA policies and procedures. Recommends to the SCCMHA Chief Executive Office remedial actions if violations of rights have occurred. 3. Maintains accurate documentation and records. 4. Ensures that recipients/others receive information about rights and how to contact the Office of Recipient Rights (ORR). 5. Develop and maintain current Recipient Rights trainings according to Michigan Department Community Health (MDCH) standards. Provides Recipient Rights training and in-service training to SCCMHA staff, Self Determination contract staff and contract agencies’ staff. Provides assistance, education and training to recipients and/or families on their rights and assists recipients in their self-advocacy. Provides consultation to the continuing education unit to ensure ORR training is complaint with information from the MMHC and MDCH ORR. 6. Visit, monitor, and/or audit contracted service sites at least annually (as required per statute); disseminate informational packets as required by the MDCH; audit site records to ensure compliance pursuant to the MMHC and the MDCH contract; interface with recipients, staff, members of the public, other RR offices, and regulatory agencies. 7. Visit, monitor, and/or audit contracted service sites at least annually (as required per statute); disseminate informational packets as required by the MDCH; audit site records to ensure compliance pursuant to the MMHC and the MDCH contract; interface with recipients, staff, members of the public, other RR offices, and regulatory agencies. 8. Assists in coordinating investigations with other human service agencies or legal entities. 9. Conducts periodic site visits/investigations during regular or non-traditional work hours for compliance with Mental Health Code protected rights. 10. Provides appropriate referral for issues/complaints not under jurisdiction of the office. 11. Assists/consults with contractors in ensuring compliance with laws and regulations concerning Recipient Rights. 12. Assists consumers in navigating the SCCMHA system, including service array, consumer rights. 13. Records tracking information in the Customer Service and Recipient Rights database. 14. In a back up role, provides coverage for main switchboard, Customer Service office, and the greeting area of the 500 Hancock building. 15. Adheres to the mission, vision, core values and operating principles of SCCMHA at all times. INCIDENTAL DUTIES AND RESPONSIBILITES: 1. Attends in-service training, seminars, conferences and workshops in order to sustain professional competency. 2. Reacts productively to change and handles other essential tasks as assigned. 3. May participate in Quality Improvement functions. 4. Performs other duties as assigned by the Director of Customer Service and Recipient Rights. (The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.) WORKING CONDITIONS/ENVIRONMENT: Works in normal office environment with usual pressures of conflict resolution and dealing with time constraints. Because of multiple provider sites of SCCMHA and the need to visit programs on site, it is common to drive to several locations: sometimes in bad weather. Works with a variety of providers, staff, programs and consumers. Occasional contact with the public and in proximity of consumers who may have communicable disease, and who may be hostile, aggressive and potentially violent. May be required to work non-traditional hours. QUALIFICATIONS: Education: Bachelor’s degree in Social Work, Psychology or related field. Experience: A minimum of two (2) years progressively responsible mental health experience. Knowledge of mental health program, Michigan Mental Health Code and Administrative Rules. Experience with recipient rights investigations preferred. Must have or attain within three (3) months of hire, the Basic Skills I/II Training curriculum as determined by the Office of Recipient Rights with the Michigan Department of Community Health and continue those ongoing education/training requirements. Licenses and Certifications: Valid Michigan Driver’s license with a good driving record. A limited licensed bachelor social worker (LLBSW) and/or licensed bachelor social worker (LBSW) preferred. Knowledge, Skills, and Abilities: 1. Knowledge of mental health programs and services, Michigan Mental Health Code, Administrative Rules, counseling and psychology. 2. Analytical ability, keyboard, computer, English composition, and office practice skills. 3. Ability to serve public in pleasant courteous manner, to communicate with individuals effectively and deal with irate individuals. 4. Ability to use tack and diplomacy and understand individuals from all social, economic, and cultural backgrounds. 5. Overall knowledge of the continuum of services provided by SCCMHA. 6. Ability to plan and organize work and provide small group leadership. 7. Effective oral and written communication skills. 8. Ability to organize and maintain data and information. 9. Problem solving and mediation abilities. 10. Ability to maintain favorable public relations and provide community leadership. 11. Ability to maintain strict confidentiality. Physical/Mental Requirements: 1. Hearing acuity to converse in person and on telephone. 2. Visual Acuity to read and proofread documents and use CRT. 3. Ability to walk, stand or sit for extended periods of time. 4. Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.) 5. Ability to lift and carry files and supplies at least 20 pounds. 6. Strong interpersonal skills to interact with leadership, employees, consumers and the general public. 7. Analytical skills necessary to conduct research, analyze, and interpret complex data and identify and solve problems by proposing courses of action. 8. Ability to plan short and long range and to manage and schedule time. 9. Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers. (Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.) EMPLOYMENT APPLICATION Saginaw County Community Mental Health Authority is an Equal Opportunity Employer A person with a disability or handicap requiring accommodation for completing the application process should notify the Human Resource Office at (989) 797-3517 as soon as possible. Saginaw County Community Mental Health Authority will not discriminate, harass and/or retaliate in employment because of race, religion, color, national origin, age, sex, height, weight, familial status, marital status, disability, genetics, cultural, religion, ethnicity, sexual orientation, gender, gender identity and service member in the Armed Forces or any other characteristic protected by law. This policy applies to all terms, conditions, and privileges of employment including hiring, training, placement, employee development, promotion, transfer, compensation benefits, discipline, and termination. Saginaw County Community Mental Health Authority will also not discriminate, harass and/or retaliate in employment because of sexual orientation, gender or gender identity. As an employee of SCCMHA, you would be joining a dedicated team of men and women who serve the mental health, developmental disability and substance abuse needs of citizens of Saginaw County. In addition to serving citizens with special needs, we offer challenging and rewarding job opportunities for our employees with competitive salaries and benefits. Michigan law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known. The Immigration Reform and Control Act of 1986 states that employers must require all persons hired to submit documents to the employer showing their identity and their right to be lawfully employed in the United States. It also requires that the employee complete and sign a government form to this effect. If you are offered a position by SCCMHA, you will need to furnish documents for inspection that verify your identity and indicate that you are legally permitted to work in the United States. Documents that are acceptable include your driver’s license, or state issued I.D., and your Social Security card or birth certificate. These documents must be provided within three (3) working days of employment. If the original documents are not available, you must submit proof that you have applied for the required documents. I certify that the facts set forth in my Application of Employment, in my resume and in the other materials I have submitted are true and complete. I understand that any false, misleading or incomplete information may result in disqualification from employment with SCCMHA or in dismissal from employment if an offer of employment has been made and accepted. I hereby authorize SCCMHA to contact all my former and current employers, educational institutions, relevant Office of Recipient Rights, and the other references I have provided regarding me and my performance record and work, academic and/or military experience. I hereby authorize my current and former employers, and the Office of Recipient Rights, to disclose to SCCMHA all requested information, including but not limited to, any information concerning any unprofessional conduct by me, and to make available to SCCMHA copies of all documents maintained in my personnel or other records, including but not limited to, documents relating to any unprofessional conduct by me. I also hereby release SCCMHA and its employees and agents, and all of my former and current employers, educational institutions, Office of Recipient Rights, and the other references I have provided, from any and all liability and damages for releasing in good faith, or using, information concerning me and my performance record and work, academics and/or military experience. I also hereby waive any right under the Bullard-Plawecki Right to Know Act, 1978 PA 397, to receive written notice from SCCMHA and my former or current employer, or the Office of Recipient Rights, that disciplinary reports, letters of reprimand, or other disciplinary action taken against me while employed, will be or have been disclosed to a third person or entity. I also understand that SCCMHA may conduct or have conducted by an individual or entity of its choice, a Driver’s License Report and a criminal background history through the State of Michigan; a Health Professions License check (if applicable) through the State of Michigan Department of Licensing and Regulatory Affairs, and a Excluded Parties List System check (if applicable) through the Federal government search on me. I hereby consent to this search being conducted and to the disclosure of the results of that search by the individual or entity conducting the search to SCCMHA. I further hereby release the individual or entity conducting the search, SCCMHA, and its employees and agents, from any liability, claims and damages, including but not limited to, claims for releasing or using any information revealed as a result of this search. I also understand and acknowledge that criminal convictions may result in disqualification from employment with SCCMHA or in dismissal from employment if any offer of employment has been made and accepted. I hereby consent to having a physical examination and/or test(s) conducted by a physician or other professional of SCCMHA’s choice, and understand that any offer of employment is conditioned upon the results of this examination (s) and/or test (s). I further agree to submit to a pre-employment drug screen, and I understand that the present use of illegal drugs and/or substances will disqualify me from employment with SCCMHA.