Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Receptionist to support the Federal Retirement Thrift Investment Board (FRTIB) Office of Resource Management (ORM) in Washington, D.C.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Receptionist at Terrestris do?

As the Receptionist, you will serve as the first point of contact for the agency by providing front desk and administrative support, facilitating effective internal and external communication, and ensuring smooth daily office operations.

What does a typical day look like for the Receptionist?

You Will

• Serve as first point of contact for the Agency by welcoming and greeting visitors in a professional manner by phone and upon arrival to the FRTIB.
• Grant access into FRTIB reception area for approved visitors, deliveries and FRTIB employees to the agency.
• Ensure all visitors sign the Agency visitors’ log (via SPLAN) accurately.
• Enter all visitor requests into the Data Brookfield Management System.
• Download the visitor reports from SPLAN and the Data Brookfield Management System and include as the visitor’s log in the monthly report.
• Invite customers to complete the receptionist survey to measure and check customer satisfaction.
• Provide general administrative and clerical support to include data entry.
• Maintain a safe, clean, and clutter-free reception and desk area.
• Monitor office equipment for operability.
• Validate parking tickets and parking ticket log as directed.
• Maintain security by following and enforcing the Agency’s and building property manager’s security procedures.
• Screen all phone calls for the Executive Director and Deputy Executive Director, take complete messages, and direct high priority calls to other staff members as needed.
• Announce calls to staff member before sending the call forward to a staff member or to voicemail and forward voicemails to Converge as needed.
• Promptly respond to all telephone inquiries and requests.
• Update and keep office and employee directories.
• Provide callers with FRTIB information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Contribute to the FRTIB team effort by carrying out Agency goals and objectives as defined in the Strategic Plan.
• Schedule and set up training room facilities for board meetings.
• Turn off the lights and computer equipment in the Board Conference Room at the end of each day.
• Receive, sort, and keep a daily log of the tracking and distribution of incoming and outgoing packages/mail using messenger/courier services, such as FedEx, UPS, and USPS mailing systems.
• Provide support and initiation of incoming and outgoing mail package processes of courier services, FedEx, UPS, and USPS Express shipping and delivery systems.
• Maintain and update agency office space software of incoming and outgoing employees within two business days of notice.
• Submit service requests to Mission Support via email for maintenance and/or repairs, to include but are not limited to broken microwaves, refrigerators, stopped sinks, broken/damaged furniture, stains, or other damaged items related to facilities within 24 hours’ notice.
• Ensure confidentiality of all data concerning sensitive or privileged information made available during the execution of duties.
• Create and keep various administrative files, including a visitor log, incoming and outgoing mail log, parking ticket log, and a COI Log that tracks the end date of COI’s and other pertinent information.
• Notify Facility Specialist or proper staff of property manager rejection of Certificate of Insurance (COI) from prospective vendors within one hour of notice.
• Notify Facility Specialist or proper staff 15 days prior to end date of a COI for action.
• Perform full-service PIV credentialing services (e.g., sponsorship, enrollment, printing, activating, scheduling appointments, terminations, certificate updates, PIV card expirations, and PIN reset) as needed and maintain a log of PIV credentialing activities.
• Execute sponsorship by entering Personally identifiable information (PII) and other data with minimal errors and complete other related sponsorship tasks.
• Execute enrollment by making sure the applicant’s information is verified and confirmed with supporting documents provided by the applicant (e.g., driver’s license, birth certificates) to include ensuring the applicant’s supporting documents are current prior to scanning, taking photos, fingerprinting, and other enrollment activities.
• Ensure the applicant’s supporting documents are current prior to scanning, taking photos, fingerprinting, and performing other enrollment activities.
• Execute fingerprinting in a way that is efficient and per training and standards.
• Print PIV cards after enrollments accurately with laminations on the front and back of PIV cards without any obstructions or issues.
• Schedule PIV Enrollment, Fingerprint, and Activation appointments as needed for federal employees and FRTIB HQ contractors.
• Enter or remove federal employee’s contact information into the Mass Notification System Data Maintenance during on/off boarding.
• Annotate (initials and date) federal employee off-boarding checklist upon receipt of PIV credential and complete GSA USAccess PIV Card termination actions.
  
  

What qualifications do you look for?

You might be the leader we’re looking for if you have:

• Authorization to work in the U.S. permanently without sponsorship.
• High school diploma or equivalent; Associate or Bachelor’s degree preferred.
• A minimum of 1–2 years of receptionist, administrative, or customer service experience in a professional office setting.
• The ability to read and write English fluently.
• A well-groomed, professional appearance, wearing proper office attire (e.g., no tennis shoes, flip- flops, jeans, sweat suits or t-shirts, etc.).
• Courtesy and tact in dealing with staff and visitors.
• Strong verbal and written communication skills.
• Strong proofreading ability.
• Excellent organizational and time management abilities.
• Functional knowledge and skill in the use of Microsoft Office computer software applications to include, but not limited to, Microsoft Excel, Word, PowerPoint, Forms, and Outlook.
  
  

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.