Dice is the leading career destination for tech experts at every stage of their careers. Our client, Milestone Technologies, Inc., is seeking the following. Apply via Dice today!

The Field Receptionist role carries significant responsibility and requires a strong stakeholder with extensive front-of-house and customer service experience. The Field Receptionist is responsible for providing general administrative and clerical support and serves as the initial point of contact for all office visitors. Therefore, this person must exhibit professionalism and a positive attitude.

How You Make An Impact:

Greet guests entering the organization and notify the host upon guest arrival

Manage in-person, chat and email inquiries with attention to detail and a sense of urgency

Provide excellent customer service to clients

Ensure project knowledge across the Reception team

Manage luggage check-in, storage, and tagging system

Receive and route delivery items

Provide general administrative and clerical support

Offer support and coverage for team and/or special events, including badging

Manage the high-volume lobby while simultaneously keeping the reception area organized

Arrange ground transportation as needed

Provide coverage for other receptionists during lunch and time off as needed

Support additional projects and duties as assigned

Demonstrate excellent multitasking and customer service skills

Support initiatives, including ticket drops, merchandise handouts, and others as requested

Complete monthly and quarterly service-related training to meet Milestone, Client department standards

Conduct weekly stock audits for your site and place orders via leadership

Collaborate effectively with onsite security to ensure high-quality service while following co-employment guidelines

Respond to all assigned communication channels promptly, including email, workplace chat, or others as assigned

Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects

Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival

Collaborate effectively with the supervisor, communicating all necessary updates regarding you and your local team

Uphold visitor standards

Maintain a high level of discretion with User Data, Employee Data, or any confidential information on a need-to-know basis

Support onsite team during evacuations/emergencies

What You Need To Succeed:

High School Diploma or GED required

A minimum of one year experience in a customer service setting required

A minimum of one year experience working within MS Office Suite or Google Suite

Experience with Zendesk and Slack or similar email and chat platforms

Excellent oral and written communication skills

Assertiveness, with strong influencing skills

Ability to interact effectively at various professional levels and across diverse cultures

Action-oriented with a passion for getting things done quickly, efficiently, and properly

Ability to work well under pressure, proven de-escalation skills

Strong ability to communicate quickly and efficiently using online platforms

Strong attention to detail

Strong problem-solving skills with a prioritization of finding solutions

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