Reception and Housekeeping Manager

"Housekeeping expert, bee keeping enthusiast"

You bring your expertise, enthusiasms, and curiosities; and well provide you with a space to play.

• Full Time Permanent Contract
• £35,000 /annum
• Onsite Role
• Based at Mad Swans in the Mendips (Bristol)

Mad Swans is looking for a full-time Reception and Housekeeping Manager to join our budding team. Youll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.

Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.

Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

This summer, were opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it

As this is a brand-new role for a new opening, youll be at the heart of our guest experienceleading the Reception, Housekeeping, and Night teams, while stepping in as Duty Manager to ensure every aspect of the operation runs smoothly, day and night, from day one.

The key duties and responsibilities of this role will include:

• Overseeing the daily operations of our Cabins and Accommodation, including Reception, Housekeeping and the Night Team
• Working closely with the General Manager and supporting with Duty Management
• Providing administrative support to the General Manager
• Delivering an amazing guest experience
• Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
• Ensuring the Reception area and Cabins are clean, tidy well-presented and maintained to a high standard
• Proactively upselling to guests, including food, drinks and other activities
• Promoting our Mad Swans Loyalty Programme
• Managing and overseeing the Reception, Housekeeping and Night teams
• Ensuring the Reception, Housekeeping and Night teams are well-presented, following all standard operating procedures and delivering excellent guest service
• Scheduling team members and step in on some shifts to help to ensure there is adequate cover and resource in line with our bookings and flow of visitors
• Recruiting and training new team members to a high standard
• Working closely with the Reservations Manager to ensure Reception is covered at all times and to give guests tours of our Cabins, Restaurants, Bars, Event Spaces and Sports Facilities
• Conducting regular team meetings, performance reviews and ongoing team development to create a high performing team
• Assisting in the Restaurant and Bar as and when required
• Supporting with Events and Parties as and when required
• Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience

This is a full-time permanent position and will work any five days out of seven. The salary for this role is circa £35,000/annum.

Location this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Working Hours shift times will vary throughout the week; however, the regular operational times will be from 7.00 am to 10.00 pm. This role may also be required to cover night shifts on some occasions.

Working Days this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.

Who were looking for

We are looking for a Reception and Housekeeping Manager who is:

• Experienced and has previously worked in a hotel or establishment with rooms
• Passionate about delivering a high level of guest service
• Able to lead, motivate and inspire a team
• Excited about being part of a new concept, new brand and new opening
• Happy to be hands-on and assist with the day-to-day duties and operation
• Proficient in using Microsoft Office and operating systems such as ResDiary, Revinate, Mews and Lightspeed
• An excellent communicator
• Highly organised and able to multi-task
• Confident, outgoing and well-presented
• Self-driven and highly motivated
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast paced environment

Able to cover night shifts on occasions when cover is required

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

• Tips & Service Charge
• Free Parking
• Free Employee Meal whilst on shift
• Wage Stream access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well-being Activities & Events
• Employee Referral Scheme Bonus
• Mad Swans Water Bottle
• Mad Swans Hoodie
• Plant your own tree at Mad Swans

How to Apply

If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

Recruitment Agencies

We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.

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