Description Of Work

This is an INTERNAL POSTING open ONLY to current the NC Department of Public Safety’s current employees and eligible RIF candidates. This posting is also for multiple positions.

This is a full-time position (40 hours per week) with State Benefits , including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator.

We value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program.

The ReBuild NC Case Manager will provide case management services to an assigned caseload and answers inquiries about ReBuild NC Community Development Block Grant Disaster Recovery (CDBG-DR) and Community Development Block Grant Mitigation (CDBG-MIT) funded programs. The selected candidates will assist ReBuild NC prospective and current program applicants by assisting in activities related to: program eligibility, award, appeal, and other program related consultations, document collection, general status updates, and other related case management activities.

The ReBuild NC Case Manager will maintain consistent and clear communication with assigned applicants about the status of their ReBuild NC application, documentation and information needed from the applicant to process their application, and ensure the applicant understands the eligibility criteria for ReBuild NC. The selected candidate will c ollaborate with various teams within NCORR to provide solution-based responses to ReBuild NC applicant inquiries per Program policies, procedures, and federal regulations, as well as p rovide weekly updates to supervisor on work conducted, areas of assistance needed, and prepare applicant files for closeout once recovery needs are met.

Knowledge, Skills And Abilities / Competencies

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s

potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Click here for more information and application resources.

[Resumes may be attached as a supplement to the application but are not a substitution for a complete application.]

To qualify for this position, applicants must demonstrate 4 of the 7 following KSAs:

• Ability to evaluate and understand program regulations, Standard Operating Procedures (SOPs), policies, external and internal forms, and other program documents.
• Skilled in working directly with applicants/clients and within a team
• Ability to communicate complex program policies and procedures to applicants and other external parties, as needed.
• Skilled in attention to detail, paying close attention to policy and standard operating procedure guidelines
• Experience assessing client needs, monitoring and evaluating progress, providing continuity throughout program participation, and ensuring clients are engaged and knowledgeable of the program.
• Experience in a customer-facing role that requires close coordination with other parts of an internal team.
• Experience maintaining client records by compiling-detailed case notes; logging events and progress using program software.
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit www.studentaid.gov to learn more.

Transcripts

• Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.
• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members .
  
  

Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference:
• A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).
• A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.
  
  

Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Elizabeth Gray at [email protected] .