Job title: Delivery Manager-RCM

Department: RCM

Reports to: Vice – President

Job Overview:

Responsible for managing end-to-end delivery of RCM projects, ensuring operational excellence, optimizing revenue cycle processes and maintaining strong client relationships. This role requires deep expertise in healthcare revenue cycle management, strong leadership skills, and a strategic mindset to drive process improvements and efficiency.

Roles & Responsibilities:

· Oversee the delivery of RCM services, ensuring high-quality outcomes and compliance with healthcare regulations.

· Lead and manage RCM teams across various functions, including medical billing, coding, claims processing,

payment posting, and denials management denials management, and credentialing team performance monitoring.

· Develop and implement strategic plans to optimize RCM operations and improve key performance metrics (KPIs).

· Collaborate with clients, stakeholders, and internal teams to align RCM processes with business goals and regulatory requirements.

· Drive automation, process improvement, and technology adoption to enhance operational efficiency.

· Ensure compliance with HIPAA, CMS, and other regulatory guidelines related to revenue cycle management.

· Provide leadership, mentorship, and training to team members, fostering a culture of continuous improvement.

· Monitor project performance, financials, and risk management, ensuring timely delivery and issue resolution.

· Manage client relationships, address escalations, and ensure a high level of customer satisfaction.

· Prepare and present reports, analytics, and insights on RCM performance and trends.

Minimum Qualifications and Experience:

· Undergraduate degree required

· 10+ years of experience in revenue cycle management, healthcare operations, or a related field.

· 5+ years of experience in a leadership or delivery management role.

· Strong understanding of medical billing, coding, accounts receivable, denials management, payer regulations, and compliance.

· Experience with RCM technologies, EHR/EMR systems, and automation tools.

· Expertise in US healthcare regulations, HIPAA compliance, and payer guidelines.

· Strong project management, stakeholder management, and problem-solving skills.

· Excellent communication, leadership, and team-building capabilities.

· Proficiency in data analysis, reporting, and performance monitoring tools.

Critical Skills:

· Excellent communication skills.

· Advanced skills in Excel

· Experienced in RCM metrics and Client Management

· Thorough knowledge of the revenue cycle and US healthcare system

· Demonstrated leadership skills

· Should demonstrate our Core values.