Title: Qualtrics Implementation Specialist

Location: Fully Remote

Duration: 6 month contract, potential for extensions/conversions

Company Industry: AI for Physical Security

Must-Haves:

• 3-5 years of experience in Qualtrics XM Platform administration and support
• Proven expertise in Qualtrics XM, including survey design, distribution, data analysis, and user management
• Qualtrics CustomerXM Expert or XMP Certification (preferred)
• Familiarity with scripting languages such as JavaScript for advanced survey customization
• Strong analytical skills for data interpretation and recommendation
• Excellent communication and credibility with technical and non-technical stakeholders, including executives
• Ability to design/implement data collection strategies and ensure data integrity, adhering to privacy standards
• Qualtrics Integration experience with tools like Zendesk, Salesforce, Databricks, Gainsight
• Experience in training, learning, development, and facilitation
• Bachelor’s degree or equivalent experience
• Demonstrates a highly motivated attitude and excels in a fast-paced setting, taking initiative to drive successful Qualtrics implementation

Job Description

• Build and maintain a "best in class" survey system to drive improvements in customer and employee experience
• Serve as the Qualtrics technical expert for surveys, automation, reporting, integrations, customization, and maintenance
• Collaborate with internal teams (marketing, analysis, engineering, data) to develop and improve survey programs, reports, and dashboards.Maintain expert-level knowledge of the Qualtrics XM Platform
• Demonstrate ownership of Qualtrics XM platform management and administration, including monitoring, security, vulnerability remediation, performance, data protection, and disaster recovery
• Identify and recommend Qualtrics CX/EX Platform improvement
• .Manage complex technical programs independently or collaboratively, considering system architecture to minimize disruption
• Establish and enforce security best practices, including permission structure with Okta and Qualtrics access

Compensation: $50.00-65.00/HR