Quality Technician I

Job Summary: Talent Software Services is in search of a Quality Technician for a contract position in Arden Hill, MN. The opportunity will be for one year with a strong chance for a long-term extension.

Position Summary: Provide Quality Technician support to the Post-Market Complaint Investigation Lab, ensuring delivery of the highest quality product to the customer while supporting continuous improvement projects and quality initiatives. This is a dynamic support role in the Electrophysiology division requiring cross-functional collaboration with R&D, Design Assurance, Manufacturing, and Quality team members. This role is responsible for the hands-on investigation and analysis of returned device failures, responding to quality signals, and documenting findings inside the quality system.

Primary Responsibilities/Accountabilities:

• Assist engineering in providing quality support by learning to analyze data and identify complaint issues and trends.
• Perform device analysis on returned medical devices, with engineering support, to determine the likely cause of device malfunction.
• Review device history records (DHR), product labeling, and risk documentation to support complaint investigation.
• Prioritize individual tasks efficiently to meet deadlines and provide deliverables while adhering to internal metrics and timelines.
• Interpret test results and device analysis and examine for unusual characteristics.
• Write investigation reports, summarizing findings from the performed device analysis, and clearly state conclusions that can be drawn from those findings.
• Troubleshoot procedures that may have been compromised, thus determining the potential cause of unexpected results of routine tests.
• Communicate with customers and appropriate technical staff regarding testing schedule information, results, or unanticipated discoveries.
• Analyze, review, and document the status of lab records for archiving.
• Administer the flow of test requests, from logging in through filing and archiving.
  
  

Qualifications:

• Associate Degree (or equivalent related work experience).
• Must work well in a team environment.
• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
• Good oral and written communication skills.
  
  

Preferred:

• Associate Degree in a technical discipline.
• Electrical and mechanical equipment experience preferred.
• Self-starter with the ability to identify improvement opportunities.
• Able to work independently under limited supervision as well as in a team environment.
• Able to read, understand, and communicate procedural requirements.
• 1 year of quality or manufacturing experience in the medical device industry.
  
  

If this job is a match for your background, we would be honored to receive your application!

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!