Roles and Responsibilities

• Ensure quality standards are met by conducting regular inspections and audits.
• Develop and implement quality control procedures to maintain high-quality products.
• Collaborate with cross-functional teams to identify areas for improvement.
• Conduct training sessions on quality tools and techniques for team members.
• Analyze data to track performance metrics and make recommendations for process improvements.

Desired Candidate Profile

• 2-7 years of experience in a similar role or industry (BPO/Call Centre).
• Strong understanding of QC Tools, 7QC, Team Leading, and Quality Management principles.
• Excellent communication skills with ability to train others effectively.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.

Please share your Resumes at [email protected]