Summary

The Quality Systems manager will lead and manage the monitoring and continuous improvement of our Quality Management Systems (QMS) across food, pharmaceutical, and industrial powder manufacturing operations. The role requires extensive experience in quality management, industry standards compliance (FDA, GMP, HACCP, etc.), and process improvement within a manufacturing environment. The Quality Systems Manager will ensure adherence to certification standards including ISO 9001, FSSC 22000, GFCO, ISO 17025, and other relevant standards while driving the development of best practices across multiple sectors.

People Focused

Accountable Functions and Responsibilities:

• Provide guidance and ensure consistent application of quality standards across all departments.
• Organize and deliver training programs for staff on QMS policies, quality assurance procedures, and regulatory compliance.
• Assist in mentoring and developing all quality personnel.
• Help to drive and measure a culture of quality within the Business Units.

Customer Focused

• Manage non-compliance issues and coordinate corrective actions to address potential risks, utilizing root cause analysis tools.
• Ensure the customer complaint system is efficient and effective and generate meaningful KPIs for the business to track customer satisfaction.
• Lead internal and external audits, ensuring readiness for audits from regulatory agencies, customers, and third-party auditors.
• Identify and implement process improvements aimed at enhancing product quality, reducing waste, and increasing operational efficiency.

CPS Focused

• Maintain and enhance the Quality Management System (QMS) for food, pharma, and industrial powder manufacturing in accordance with industry standards.
• Drive and sustain compliance to certifications/accreditations.
• Lead the development, review, and update of standard operating procedures (SOPs) and policies across manufacturing operations.
• Conduct regular audits and assessments to ensure compliance with regulatory requirements, certifications, and internal quality standards
• Analyze quality data and KPIs to detect trends, identify root causes, and implement corrective/preventive actions (CAPAs).
• Foster a culture of continuous improvement, ensuring all team members are proactive in maintaining product quality and safety.
• Oversee the qualification and monitoring of suppliers where appropriate, ensuring raw materials and components meet required quality standards.
• Manage the qualification process for new suppliers where appropriate, including audits, inspections, and assessment of quality systems.
• Ensure comprehensive and accurate documentation of all quality activities, including audits, investigations, CAPA, and customer complaints.
• Assist in creating predictive quality measurements. Analyze resulting data to highlight performance, risks, and improvement opportunities.

Job Metrics (Measurements of Success): Develop, monitor and report KPI’s to the Strategy Team and recommend actions for continuous improvement.

• Customer Audit Completion Rate (minimal findings/non-conformances)
• Internal Audit Completion Rate
• Training Compliance Rate (Quality Systems Trainings)
• Food Safety Objectives
• Document Management Objectives (Updates, Revisions, Etc. – on time)

Required Qualifications

• Bachelor’s degree in Food Science, Pharmaceutical Sciences, or a related science discipline. Advanced degree preferred.
• Minimum of 7-10 years of experience in quality assurance or quality systems management within food, pharmaceutical, or industrial powder manufacturing industries.
• Strong knowledge of regulatory and accreditation standards such as FDA, cGMP, HACCP, ISO 9001, ISO 17025, and other relevant quality frameworks.
• Proven track record of leading and managing within a quality-driven organization with excellent leadership and communication skills.
• Experience in developing, implementing, and maintaining quality management systems.
• Familiarity with risk management, root cause analysis, and CAPA processes.
• Experience conducting internal and external audits, and managing third-party certifications.
• Proficiency in quality management software and data analysis tools (e.g., ETQ Reliance, spc programs, etc.).
• Excellent problem solving and root cause analysis skills
• Champion and embodiment of CPS Core Values
• Willingness to work as part of a collaborative team, promoting trust and respect.
• Excellent communication skills, both written and oral, including proficiency in Office Suite applications including flow charting, graphs, and pivot tables etc.
• Willingness to accept the demands of a 24/7 manufacturing operation
• Establish priorities in an environment of competing expectations.
• Willingness to continue education and personal development for the purposes of staying up to date with industry, technology, and regulatory requirements.
• Desire to be a change agent, not getting discouraged, but persevering through times of conflict.
• Flexible and openminded to change while at the same time being able to hold an unwavering position.
• Previous experience in developing personnel.

Location:

Reading Campus (primary work location) – 80% of time

East Greenville Campus (secondary location) – 20% of time

Work Environment (estimated Averages)

Office 80%

Floor visits 20%

Growth Opportunities

Senior Management, Strategic initiatives

Travel Requirements

To vendor locations as needed to support audits, learning, and equipment/process advancement

To industry or technical conferences to advance learning and understanding of new technologies

To customer sites for audits, corrective action follow up, or in support of business development

Between CPS manufacturing facilities and offsite warehouses will be required from time to time