For our client, a worldwide famous FMCG, we are looking for a MQO (Market Quality Operations) Specialist to join the team in Rotterdam.

We offer:

• contract of 6 Months, extension possible
• very competative salary
• hybrid way of working

Main Job Purpose:

· The MQO Market Specialist role is focused on Quality in the Go to Market operations.

· Activities range from implementing, executing, improving, ensuring and providing technical

quality support, ensuring in market compliance, customer, logistics partnership and on shelf

quality supporting unmissable brand superiority.

· The function spans all 4 Business Units (BU): Home Care, Personal Care, Beauty & Wellbeing

and Foods.

· Support and lead (where required) incidents with regards to consumer, customer, logistics and

local authorities (in cooperation with MQO manager and BU)

· The job reports into the MQO manager

Key Responsibilities:

· Being FPOC for local country CD & CO team partner for customer quality issues

· Acting on critical consumer & customer complaints and requests (communication, actions and

monitoring) and setting proper action plans.

MQO specialist only supports the response to consumer for critical complaints where needed.

Solving of the issue with the SU, design changes, improvement programs related to consumer

complaints to be managed by BU.

· Ensuring and verifying ongoing compliance to UL Quality management standards in the

warehouses through KPI monitoring and non-conformance monitoring and management,

technical visits (as needed), general oversight, supporting technical capability assessments and

closure of gaps identified for BG led markets only. (Audit will be outsourced or owned by

Logistics team).

· Being a proactive business partner within the Benelux organization, continuously

communicating and driving quality improvement programs from MQO perspective.

· Supporting and where required leading issues, incidents and crises (case dependent - from

assistance to lead). Executing market action as per IMT.

· Initiating targeted analysis of quality data and preparation of KPI based performance reports

· Monitoring Quality blocked stock, ensuring correct provisioning and leading action to reduce

quality defect stock.

· Lead MSO/quality system audit where relevant. Support BU driven initiatives by doing

audits/certifications

· Training other functions and service providers (e.g. careline, consultants) on quality processes

for functional ownership of respective processes.

· Leading the on-shelf assessment for supporting Unmissable brand superiority.

· Executing digital process/platform for MQO.

· Identifying and transferring "Best Practices" into the business

· Proactively driving a Quality culture value across the company, engaging people and making

them accountable for their own area of responsibility

· Being a proactive member of the European Quality network, participating to workstreams, and

ensuring the local program is aligned to the Global program.

Experience Required:

· The candidate should have experience in Quality roles within an operational environment.

· 5+ years in Quality role

KEY REQUIREMENTS

· Bachelor/master's degree in general sciences or technical discipline (preferred: Biology,

Chemistry, Engineering, Food Science or Microbiology degree)

· Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality, R&D or

Manufacturing

· Proven and recognized achievements in risk and change management

· Auditor experience is strongly preferred

· Fluent in English and in the market language (Dutch and preferably French)

· Strong digital skills

· Able to work organized and structured even when put under pressure

· Local regulatory/compliance knowledge preferred