Services
Prepare yourself
Create job-winning resumes and cover letters
Find a job
Search, apply and prepare for the job you want
Grow your career
Powerful tools for change and promotion
We find the job and apply for you
Find out how
Resume Builder
Quickly build a powerful resume
Resume Examples
See resumes that get interviews
Cover Letter Builder
Show motivation and personality
Cover Letter Examples
Explore the cover letters that work
Expert Writing Services
Hire an expert to write for you
Free Resume Review
Learn if your resume is good enough
Career Advice
Read the blog and learn how to win
CV Builder
Quickly build a powerful CV
Resume Builder
Job Search
Auto Apply
Career Advice
Log In
Sign Up
Back
Jobs
Quality Officer
Pune, MH, IN
DAMAC Properties
Quality Officer
Pune, MH, IN
1 day ago
Save Job
Apply
Create job alert
Summary
Job Description
ROLE IS BASED IN PUNE
Performance KPIs (40%)
Conduct daily QA evaluations (minimum 22 per day) to ensure 100% target achievement.
Maintain high performance in Job Knowledge Questionnaire (JKQ) with 100% scoring accuracy.
Participate in process improvement initiatives and implement at least one initiative per quarter.
Quality KPIs (65%)
Deliver evaluation accuracy by ensuring all assessments are valid and dispute-free.
Support CRE development by driving quality score improvement (≥10%) among identified staff through coaching insights.
Monitor and contribute to maintaining high CSAT scores (≥4.85 average).
Participate in at least two calibration sessions per month to ensure evaluation consistency.
Compliance KPIs
Adhere to scheduled shift timings with less than 10% deviation.
Minimum Qualifications:
Bachelor’s degree in business, Communications, or a related field
3-4 years of experience in quality assurance, customer service, or CRM support
Previous exposure to CSAT, JKQ, and evaluation processes is a strong advantage
Key Skills & Competencies:
Strong attention to detail and a quality-focused mindset
Ability to provide objective and fair evaluations
Strong communication and coaching skills
Proficient in CRM systems and reporting tools
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
Get a free resume review
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
Get a free resume review
People also searched:
Quality Assurance Officer in Pune, MH, IN
Quality Control Officer in Pune, MH, IN
Quality Coordinator in Pune, MH, IN
Quality Auditor in Pune, MH, IN
Quality Operations Manager in Pune, MH, IN