Job Details Job Location: Corporate - Harwich Port, MA Salary Range: Undisclosed Description Our Culture: Why work with us? Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions. Who We Are: Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model. Our Core Competencies: At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives. A day in the life of this role: Reporting to the Chief Medical Officer, the Quality Manager will lead, manage, and facilitate initiatives and objectives aligned with the OCHS quality program and strategic objectives to improve health outcomes related to process improvement measures. The manager will apply analytical skills in support of improving performance metrics of organizational goals. Essential Functions: * Responsible for coordinating all aspects of the quality assessment and performance improvement program for all OCHS services. * Assure compliance with quality standards through staff education, ongoing monitoring, and committee activities. * Implements and monitors the Quality Plan consistent with board approved plans and regulatory and standard setting agencies. * Communicating analysis and interpretation to appropriate audiences. * Focuses on educating and coordinating efforts for the organization. * Participates in corporate quality improvement initiatives. * Researches and recommends implementation of "evidence-based" performance measures. * Ensures effective processes to concurrently track quality initiatives and provide timely feedback of specific outcomes. * Analyze and interpret data to identify trends, patterns, and opportunities for improvement. * Coordinate the integration of a "dashboard" for clinical outcomes, critical interventions, cost, utilization, and satisfaction. * Generate regularly scheduled, as well as ad hoc reports to support all aspects of quality operations across the organization. * Drafting, reviewing and approving program work plans and budgets, analyzing data, conducting comprehensive site visits. * Other related duties and projects as assigned Qualifications Qualifications: * Bachelor's degree in Data Analytics or Informatics, Business, Health Administration, Public Health or related field * 2+ years advanced proficiency with PC based software programs and automated database management systems (MS Project, Excel, Access, PowerPoint, Visio) * 2+ years of experience integrating data from large relational databases * 6+ months of performing data analysis and report development * Working knowledge reporting tools * Healthcare industry experience * HEDIS/UDS data collection/reporting/analysis * Preferred Qualifications, Education, and Experience * Knowledge of clinical service level benchmark standards * Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting. * Excellent written and verbal communication skills - bi-lingual helpful * Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive etc. * Excellent judgment and ability to solve problems in a timely manner. * Ability to adhere to strict confidentiality standards. * Demonstrated ability to work effectively both as a team member and independently. * Demonstrated ability to work in a culturally diverse and inclusive environment AAP/EEOC Statement Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.