Description The Department of Revenue for St. Louis County is looking for a Quality Improvement Coordinator to join their team. This position is key to driving productivity, efficiency, and revenue growth. The ideal candidate will have data analysis,data reporting, and supervisory experience. We consider this to be a hybrid role as this individual will also oversee the department's call center (approximately 8 employees). The typical starting salary range is between $26.70 - $32.04 hourly, depending upon the candidate's qualifications as well as budgetary considerations.Additionally, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit:Competitive Benefits - St. Louis County Website. St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service. Examples of Duties * Implement policies and protocols for data management that ensure data integrity, quality, accuracy, completeness, and timeliness * Compile, analyze, and prepare publications, data reports and analytics for distribution to internal and external stakeholders * Assist in the summary, analysis, interpretation, and reporting of relevant key statistics submitted by funded agencies and collaborate with internal staff and funded agencies to develop common statistics used to assess collective impact * Provide assistance to Revenue Managers and Division Managers for all data and outcome reporting * Oversee and supervise the Department of Revenue call center operations * Research publicly available data, statistics and trends that could inform the work of the Revenue Department and fulfill all data requests * Perform related work as required Minimum Qualifications * Bachelor's Degree and four years of related experience or an equivalent combination of training and experience * Preference will be given to applicants who have call center management and/or other supervisory experience * The work rules for the Department of Revenue require that all employees, whether they reside in St. Louis County or elsewhere, remain current on the payment of their personal and real estate property taxes. Additional Information SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County. HOW TO APPLY:Applicants interested in applying for this position should visit our website atwww.governmentjobs.com/careers/stlouis. We only accept on-line applications. EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation.Call the Division of Personnel at (314) 615-5429 for more information on this policy. St. Louis County Division of Personnel, 7th Floor Clayton, MO63105 (314)615-5429 Relay MO 711 or 800-735-2966 An Equal Opportunity Employer Fax: (314) 615-7703 www.stlouiscountymo.gov