Key Responsibilities:

• To manage the fine jewellery product inspections for TFG Jewellery, in order to ensure ultimate customer satisfaction and reduced merchandise returns.
• To conduct metal/alloy identification testing and escalate failed results to management.
• To conduct diamond/stone identification testing and escalate failed results to management
• To focus on AQL final quality Inspections for TFG Jewellery suppliers by ensuring product specifications and aesthetics are acceptable
• To support the quality strategy and process for TFG Jewellery as per the brand requirements
• To supply the Lead Technologist and/or Quality Manager with input for the monthly Quality feedback reports, highlighting of risk and to support poor performing suppliers as required
• To regularly monitor the quality standards of delivered goods to stores, customer returns and the quality standards of product within the stores of our major competitors for benchmarking purposes
• To inspect jewellery Merchandise returns within an agreed timeframe and feedback to Lead Technologist on any style, supplier or store specific concerns
• To maintain the incorrect ticketing database for TFG Jewellery Management reference
• To drive and support the implementation of QC digitisation in the Jewellery space
• To feedback on Technical Standards not being adhered to by Suppliers on Bulk orders
• To manage the in-warranty store repair process for TFG Jewellery merchandise that is within warranty to a satisfactory conclusion

Qualification and Experience:

• Proven technical jewellery manufacturing and QC experience (3 - 5 years)
• Jewellery retail experience is advantageous
• Industry relevant diploma is advantageous
• Computer literacy in MS Office

Skills:

• Excellent communication skills (verbal and written) and interpersonal skills
• Unquestionable ethics and values
• Ability to use initiative
• Ability to meet deadlines and work under pressure
• Flexibility and be able to adapt well in a dynamic environment
• Self-motivation with high energy levels and results-driven
• Understanding and experience in using the AQL Inspection method
• High degree of accuracy
• Confident and assertive
• Ability to work independently without supervision
• To be a team player

Behaviours:

• Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Leading Others - Inspires and guides others to achieve collective goals
• Planning & Organising - Uses a structured approach to effectively manage tasks

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.