Position Overview:

The Quality Control Manager will be responsible for overseeing all aspects of product quality, with a primary focus on Quality Control (60%) and Quality Assurance (40%). This individual will work closely with both internal teams and external laboratories to maintain product integrity, regulatory compliance, and ensure a safe manufacturing environment.

Key Responsibilities:

• Lead all quality control activities, including in-house testing and external lab coordination, for ice cream production.
• Manage and mentor a team of four QC technicians, ensuring consistency, accuracy, and efficiency in daily operations.
• Manage documentation, reporting, and regulatory compliance activities for the remainder of the workday.
• Oversee the outsourcing of daily samples to external labs, reviewing and interpreting results from five different laboratories to support production decisions.
• Ensure adherence to Standard Operating Procedures (SOPs) across the manufacturing environment.
• Collaborate cross-functionally with operations, production, and R&D teams to resolve quality issues and drive continuous improvement.
• Perform internal audits and validations to maintain facility compliance with FDA and food safety standards.
• Support external lab collaboration initiatives, ensuring timely and accurate communication of test results and corrective actions.

Qualifications:

• Bachelor’s degree in Food Science, Microbiology, Biology, Chemistry, or a related field. Advanced degree preferred but not required.
• 5+ years of quality control and assurance experience in food manufacturing; experience in dairy or ice cream manufacturing is highly desirable.
• Strong working knowledge of QC testing, food safety protocols (HACCP, GMP, SQF, etc.), and regulatory standards.
• Experience managing or supervising a quality team within a manufacturing setting.
• Ability to review lab reports critically and communicate findings effectively to internal stakeholders.
• Skilled in both hands-on laboratory work and quality management system documentation.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities.