#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude. #WeChangeDentistry every day. Be part of it. Salary: $47,500 - $50,000/Annually. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position. This position will be onsite at our Round Rock location. Summary of Position: Supports and implements systems in the areas of post market surveillance, complaint handling, and customer feedback. Supports the development of and enforces internal systems and procedures to meet ISO standards, FDA quality system regulations, and other regulatory requirements. Essential Functions and Duties: * Receives customer complaints and review to determine validity of complaint * Request customer returned product and performs digital investigation * Collects relevant data about identified issues * Provide correction for customers where defects are present * Escalating valid complaints for probable cause investigation * Work in a team environment with members of the Post Market Surveillance group on achieving team metrics * Work independently and with different parts of the organization to resolve complex issues * Identifies and assesses new opportunities for improvements to work processes * Able to prioritize workload to ensure maximum efficiency and customer satisfaction * Accurately records and reports information: * Complaint Accept Time * Complaint Evaluation Time * Number of Complaints Reported data * Complaint Submission Type data Non-essential Functions and Duties: * Participates in additional training relevant to this position * Other duties may be assigned, directed or requested Minimum Qualifications: * High school diploma or GED * 1+ years' experience of medical device manufacturing * 1+ years' experience in investigation techniques and problem solving Preferred Qualifications: * Associate's degree in a technical or scientific field * Understanding of ISO 13485, EUDMR, 21 CFR 820, and GDP * Excellent written communication skills; technical writing ability is a plus * Basic computer skills (Microsoft Office) * Ability to work with multidisciplinary teams to execute projects, investigations, and training * Understanding of Quality Management Systems, quality principles, and good documentation practices * Ability to work with multidisciplinary teams to execute projects, investigations, and training * Demonstrated ability to plan and work to robust timelines Physical Attributes: * Observe and hear warning signs and signals within all areas of the company * May type on a computer, using a computer mouse and computer monitor for up to 8 hours at a time * Able to sit or stand at a desk for approximately 8 hours per day while using a computer for extended periods of time * Will be working in a fast-paced, team environment Work Environment: * Work is performed primarily in an office environment * The employee may occasionally be exposed to dust * The noise level in the work environment is usually quiet to moderate * Direct interaction with manufacturing environment and returned products. * Fast-paced, team environment Additional Information: Whether you're looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals. * Very Competitive total compensation plans. * A 401(K) plan to help you plan for your future with an employer match * Great health, dental and vision insurance packages to fit your needs to ensure you're happy and healthy. Straumann contributes a healthy portion towards employees' premium. * Generous PTO allowance - plenty of time to recharge those batteries! Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this. Videos To Watch https://youtu.be/3lq5BLAvIdQ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Employment Type: Full Time Alternative Locations: United States : Austin (TX) || United States : Round Rock (TX) Travel Percentage: 0 - 10% Requisition ID: 17946