Required Education

• Bachelor’s degree in Computer Science or equivalent training/experience.

Required Skills

• Salesforce Platform Proficiency: Hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.

• Manual Testing: Strong QA skills (tools experience is a bonus, but not mandatory).

• SQL & Databases: Ability to write queries and understand database concepts.

• Agile/Scrum: Familiarity with methodologies (daily stand-ups, sprint planning, etc.).

• Requirements Gathering: Conduct workshops/interviews and document action items.

• Data Analysis: Interpret complex data into actionable business insights.

Preferred Skills

• Automated Testing Tools (e.g., Selenium, Copado, Provar) – not mandatory but a plus.

• Mentoring Skills: Ability to guide junior team members.

• Prior Salesforce QA/BA Experience: Previous roles combining testing + business analysis in Salesforce projects.

Job Description

• Test Salesforce Applications: Ensure reliability, functionality, and performance.

• Improve Business Processes: Identify workflow inefficiencies and recommend solutions.

• Stakeholder Coordination: Act as a liaison between business users and developers.

• Documentation: Maintain test cases, results, and business requirements.

• End-User Support: Train users on Salesforce features.

• Agile Participation: Contribute to daily stand-ups, sprint planning, and reviews.

• Data-Driven Decisions: Analyze data to support strategic planning.

Required Soft Skills

• Communication: Clear verbal/written skills to bridge technical and non-technical teams.

• Collaboration: Work effectively in Agile teams (stand-ups, reviews, planning).

• Time Management: Ability to work independently and meet deadlines.

Interview Process

• 1 Virtual Round (cameras on).