• The primary focus and objectives are to assist the Cabinet Joint Process by:
  
  

Accurately entering pertinent information regarding inquiries, replacements, and quotes.

Executing time and cost-saving initiatives

Collaborating with each department to improve the process and experience.

Gain working knowledge of Hubspot, creating, and moving deals/tickets.

Work within the Hubspot CRM to enter and track customer information as it pertains to quotes or tickets you have created.

Working with the President, or his assignee, to develop and implement new strategic initiatives.

Process all service and replacement tickets through our Suppliers for sales reps.

Works directly with Administration to make, compile, and quote customers.

Works directly with Cabinet Coaches and Administration to process "Sample" orders.

Works directly with Cabinet Coaches and Quality Assurance to process replacements and investigate quality issues.

• Fosters professional relationships with co-workers, vendors, and other stakeholders.
• Creates a positive experience for clients by providing support and encouragement.
• Liaison with Suppliers on quality issues, Connex issues, both product and software, etc.
  
  

Interface with Suppliers on projects that pertain to new product setup, Connex improvements, etc.

Product development initiatives

Visit/train with Conestoga to better understand their process and identify opportunities to improve CJ's overall quality.

• Maintaining QC tracking program
  
  

Corrective Action and Preventative Action (CAPA) analysis and implementation

Process development to lower overall replacement costs

• Corporate training (new hires, bolstering training of existing people) as it relates to quality and process improvement, new products, and design.
• Other duties as assigned.
• Uphold Cabinet Joint's vision, core values, and mission statement. (Exhibit B) ref: "The Big Why"
• Foster professional relationships with co-workers, vendors, and other stakeholders
• Create a positive experience for clients by providing support and encouragement.