Work Setup: Cebu (Onsite)

Schedule: Shifting

Job Title: Quality Assurance Manager (Travel Airline - BPO)

Job Type: Full Time, Permanent

With Relocation Package (T&C Apply)

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

• Develop standardized production, quality, and customer-service standards
• Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
• Perform internal and external quality audits and compile detailed reports of findings
• Build a strong team through coaching, mentoring, specific training and performance evaluations

Qualifications

• College undergraduate or Bachelor's Degree equivalent
• 4+ years' relevant work experience in quality management
• Preferably with travel or telecommunication background in the BPO setup
• Plus points with knowledge in Six Sigma methodologies
• Highly organized with excellent attention to detail