Position overview

Proficium is seeking a hands-on, detail-driven Quality Engineering Manager to lead the development and implementation of a scalable, ISO-compliant Quality System. You will drive quality assurance and control across manufacturing, engineering, and supply chain, ensuring that products and processes consistently meet customer and regulatory requirements. This role requires both strategic oversight and tactical execution in a rapidly growing environment.

The ideal candidate is a hands-on quality leader with both strategic vision and execution capability. They thrive in fast-paced, dynamic environments where systems need to be built from the ground up. They are detail-oriented, proactive, and comfortable working across functions—including Production, Engineering, Supply Chain, and Customer Support.

This position reports to the VP of Operations.

Key responsibilities

Develop and implement core quality systems including IQC, OQC, RMA, document control, training, and non-conforming material handling

Own and drive ISO 9001 certification efforts and internal audit programs

Establish and maintain quality metrics, dashboards, and reporting processes

Collaborate cross-functionally to deploy and maintain document control systems

Lead root cause analysis and corrective action implementation for internal and external quality issues

Support Engineering and Operations teams on product qualifications, eFAI, and process validations

Define quality inspection criteria, sampling plans, and product release protocols

Manage calibration systems and testing procedures to ensure traceability

Qualify and audit suppliers according to Proficium standards

Define incoming inspection criteria and vendor scorecards

Partner with Supply Chain and Engineering to resolve supplier quality issues

Provide training and ensure compliance to SOPs and WIs across departments

Qualifications

Bachelor’s degree in Engineering, Quality, or related field

8+ years of quality engineering or quality systems experience in manufacturing (fiber optics, cable assembly, or electronics a plus)

Proven experience leading ISO 9001 implementation and certification

Strong knowledge of quality tools: 8D, PFMEA, SPC, MSA, control plans

Hands-on experience with non-conformance management, RMA, and eFAI

Familiarity with QMS platforms and document control systems

Strong communication and cross-functional collaboration skills

Preferred Qualifications

ASQ certification (CQE, CQA) or Six Sigma Green/Black Belt

Experience in fast-paced, small to mid-sized manufacturing environment