Position Summary

Under the supervision of the Director of Performance, Compliance, and Quality Assurance, the Quality Assurance & Compliance Coordinator is responsible for monitoring individual records and staff documentation to ensure compliance with standards set by funding sources, accrediting bodies, and licensing agencies. The role also supports the development and refinement of internal tools, contributes to the identification of trends or gaps in compliance, and collaborates with program staff to promote consistent, high-quality documentation practices across the agency.

Reporting Relationships

Reports to: Director of Performance, Compliance, and Quality Assurance

Supervises: None

Principal Duties/Responsibilities

• Conducts regular reviews of recordkeeping and documentation and provides feedback to staff and management on an ongoing basis.
• Review case management files to ensure accurate and timely entries.
• Maintains a current knowledge of the regulations, rules, standards, and licensing requirements of the various funding, licensing, and accrediting organizations such as the Department of Human Services and the Illinois Department of Public Health.
• Performs on-site reviews across Community Living Program sites, assessing compliance with documentation protocols and quality assurance standards.
• Supports the design and continuous improvement of systems that track documentation status, identify trends, and reduce compliance risks.
• Ability to coordinate effectively with other team members, other Agency resources, and outside services in addressing client needs.
• Prepares and submits monthly reports to the Director of Performance, Compliance & Quality Assurance, highlighting findings, patterns, and recommended corrective actions.
• Assists in the creation of procedures, documents, and other systems to maintain compliance with program regulatory standards.
  
  

Requirements

• Bachelor’s Degree in a human service-related field required.
• Must have a minimum of 1 years’ experience working with adults or children with an intellectual disability.
• Must be Qualified Intellectual Disabilities Professional (QIDP) eligible or certified.
• Valid driver’s license and motor vehicle report acceptable to the Agency’s insurance broker.
  
  

Essential Knowledge, Skills & Abilities

• Must have excellent interpersonal skills, as well as strong verbal and written communication abilities.
• Strong organizational skills to manage multiple priorities.
• Strong analytical skills and attention to detail.
• Ability to effectively interact with internal staff and external funding and accrediting representatives.
• Ability to work confidently with Microsoft 365 applications (such as Excel, Word, SharePoint) at an intermediate level or higher, and to adapt to new systems and tools as required.
• Maintains effective and respectful interactions with clients.
• Knowledge and experience using or managing Electronic Record Management Systems.
  
  

Mental/Physical Demands: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have ability to read, analyze, and interpret general business periodicals, professional materials, technical procedures or governmental regulations. Ability to write report, business correspondence and procedures or manuals. Ability to effectively present information and respond to questions from the Board, managers, customers and the general public. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently exposed to outside weather conditions, when traveling to and from property sites.

Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.