Job Description Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 + people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. Quality Auditing Associate * Provide call data reports to Senior Management to identify trends and for areas of improvement in coaching / training * Monitor calls; auditing and evaluating Sales Representative's customer interactions to highlight areas of strength and improvement. * Identify gaps, issues, and areas of improvement for training team to enhance and evolve sales training * Ensure all process are followed correctly and call out any deviations * Auditing all written communications to ensure compliance with client requirements and document findings, generate new messaging and communications to improve communication. * Calibrate with internal and external support team for continued agent learning and growth * Audit call logs to track agent activities via Excel or other reporting tools This is a full time in-office role in Atlanta, Georgia. Qualification Basic Qualifications: * Minimum of 6 months experience in sales, customer service, sales training, quality auditing or sales internship Preferred Qualifications * Bachelor's Degree * Proficiency in Microsoft Excel, advanced functions preferred * Prior experience using call monitoring/ auditing * Excellent written and verbal communication skills * Experience with corporate policies and/or community standard * Strong attention to detail, both written and verbal Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $41,000 to $80,100 Colorado $41,000 to $69,200 District of Columbia $43,700 to $73,700 Illinois $38,000 to $69,200 Minnesota $41,000 to $69,200 Maryland $41,000 to $69,200 New York/New Jersey $38,000 to $80,100 Washington $43,700 to $73,700 Locations