Job Title : ServiceNow Business Analyst

Experience : 5 to 8 years

Location : Coimbatore (Onsite for 3 months, then Remote)

Employment Type : Fulltime

Immediate Joiner Is Preferred.

Job Description :

We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement.

Key Responsibilities

• Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements.
• Work closely with development teams to ensure seamless implementation of ServiceNow solutions.
• Conduct requirement gathering sessions, gap analysis, and process documentation.
• Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus).
• Define and document Business Analysis (BA) processes and ensure adherence to best practices.
• Work with cross-functional teams to drive ServiceNow implementations and enhancements.
• Provide training and support to end-users as needed.
  
  

Requirements

• 5 to 8 years of experience as a Business Analyst in ServiceNow projects.
• Strong understanding of ServiceNow ITSM and additional modules (preferred).
• Expertise in BA processes, requirement gathering, documentation, and user story creation.
• Experience working in Agile/Scrum environments.
• Excellent communication and stakeholder management skills.
  
  

(ref:hirist.tech)