Liberty Software is seeking a customer service champion to partner with existing pharmacy clients to solve problems and build relationships as an EDI Purchase Order Specialist. This individual will act as the primary point of contact regarding initial setup and technical issues within Liberty Software’s Purchase Order functionality submitting to pharmacy’s drug wholesalers through Electronic Data Interchange (EDI). Liberty Software takes great pride in being set apart for its client relations and support and expects its EDI Support Specialist to strive for stellar service and continuous improvement in every interaction. Job Responsibilities Include: Operate as primary contact for pharmacy clients for EDI-related questions and issues, troubleshooting and recommending solutions as appropriate Assist in setup and maintenance of interfaces for EDI transactions Provide front-line support for internal departments to assist with EDI questions, including Implementation and Business Development Partner with Pharmacy Wholesalers’ EDI support teams to resolve client issues Provide web-based training of Liberty’s pharmacy software as needed Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs Assist in other areas when needed Qualifications: At least three years of experience in technical support and EDI data Working knowledge of EDI formats and internet functions Excellent listening, critical thinking, and problems solving skills Strong interpersonal skills and able to interpret IT terminology to end users Professional and friendly demeanor is a must Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations Certified pharmacy technician (CPhT) certification a plus Liberty Software offers a comprehensive benefits package starting on a team member's first day: 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost Option to enroll immediate family members available with Liberty contributing 50% of monthly premium Fully vested 401K matching on a pre- or post-tax basis Liberty-paid HSA contributions every paycheck Generous PTO plan and paid holidays Annual tuition reimbursement program and professional certification courses available Adoption expense reimbursement program Dependent Care FSA availability providing tax savings for qualifying child care expenses Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP Fully-stocked breakroom ...and much more! Learn more about Liberty Software at www.libertysoftware.com #ZR #ID1