TITLE: Service Purchasing Agent

REPORTS TO: Service Manager

Job Duties / General Requirements

The Service Purchasing Agents responsibility is to provide internal and external customer support by delivering exceptional responsiveness to all service parts requests. The Service Purchasing Agent will manage the purchase order issuing, vendor communication, and documentation reconciliation in a timely and professional manner.

• Issue purchase orders to field staff. Ensure all necessary documentation is entered into Field Management software. This includes verifying product specifications, quantities, and pricing to ensure accuracy.
• Communicate with HVAC suppliers to obtain quotes, place orders, and track shipments.
• Ensure timely delivery of orders and returns.
• Ensure adequate supply levels of bulk order consumables.
• Receive orders in field management system to ensure orders match received vendor invoices.
• Ensure purchase order issues are resolved through Stampli invoicing system in a timely manner.
• Assist with warehouse and inventory management as needed.
• Perform routine administrative support.
• Maintain clear communication with Estimators, Service Agents, and customers.
• Other duties as assigned.
  
  

Experience And Education

• Performs work under general supervision.
• Possesses solid working knowledge of the construction industry, with a preferred background in the HVAC field.
• Requires 2 to 4 years of relevant experience
  
  

Competencies

• Customer service skills.
• Clerical skills including an ability to use computer-based programs.
• Detail-oriented mindset with a focus on accuracy and quality assurance.
• Planning and problem-solving skills.
• Highly organized with the ability to prioritize tasks and manage multiple projects simultaneously.