• Full Time, 12 Month Fixed Term Contract position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

IFS is responsible for the development and monitoring of the full range of life insurance, pension, health insurance and investment products that Irish Life offers across a wide range of channels to both individual and corporate customers.

The Claims, Strategy and Clinical Partnerships team in IFS is seeking a Provider Services Support Specialist to join our expanding team. As a key department in our organization, Provider Services is responsible for managing relationships with hospitals, scan centres, and Clinical Benefit providers to deliver value and exceptional service experiences to our members.

In this exciting and diverse role, you will work closely with our Clinical Benefits providers, including Digital Doctor, Nurse On Call and Back-Up to assist with service development. Reporting to the Provider Services Vendor Specialist, you will have the opportunity to grow your career, enhance your existing skills, and gain exposure to other aspects of the business.

The Key responsibilities of the role will include:

• Liaising with clinical third-party provider queries (Nurse on Call, Back-Up physiotherapy programme, Digital Doctor etc.)
• Overseeing the Back-Up physiotherapy network.
• Reporting of monthly activity, service performance, logging Dept. invoices and tracking invoice payments and responding to member queries.
• Managing the Clinical Benefits team inbox i.e. responding to queries from other internal Depts., our Clinical Benefits providers and liaising with our Claims Depts. to follow up on queries when required.
• Carrying out service quality checks e.g. test calls on a routine basis.
• Assisting with any compliance, legal, risk activities e.g. DPIA’s, risk event reports etc
• Attending provider governance meetings as required and recording of agenda items, minutes, follow up actions etc.
• Review of complaints/feedback logs and highlighting service issues to be addressed.
• Liaising with other Depts. to request any relevant changes to our Clinical Benefits providers services such as document and website changes.
• Provide support to the broader team on annual ad-hoc projects e.g. the Schedule of Benefits.

The successful candidate will ideally have/be:

• Eager to learn new skills.
• 2 years’ experience working in a customer service or support role would be advantageous but not essential
• Experience in the health insurance market and dealing with third party/clinical providers.
• Ability to build and maintain positive relationships with internal and external stakeholders.
• Excellent communication skills.
• Strong attention to detail.
• Proficient in MS Word, Excel and Powerpoint
• Flexibility to attend occasional onsite meetings.
• A passion for delivering excellent customer service and improving member experience.

Key Competencies:

• Building and Maintaining Relationships
• Delivering Superior Customer Satisfaction
• Planning and Organising
• Problem Solving and Decision Making
• Communication & Influencing

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact [email protected] and we will be delighted to ensure you are fully supported to be your best

The company reserves the right to draw up a shortlist as part of the selection process. The selection process employed will be at the discretion of the Group.

ILGL supports Equal Opportunity.